•Supervise the overall operation of 5000 square foot store $2 million/year in sales Highest sales per square foot in district•Create and implement financial plans based on analysis of historical results and current performance•Ranked #11 out of 385 stores (nationwide) for sales conversion for 2013•Ranked #2 store in 12 store district for sales volume despite being 7th largest store•Multiple award winner for exceeding monthly sales goals•Provided supplemental inventory due to large sales volume•Implement staffing plans based on sales and labor percentages•Develop successful customer outreach program•Promptly addressing customer concerns and issues•Responsible for all phases of talent acquisition through sourcing, hiring, onboarding, and development•Coach and develop employees in customer service skills•Serve as brand ambassador by maintaining all corporate standards•Perform bi-annual performance reviews for all store employees•Provide district wide cross-store information exchange and cooperation

•Supervise the overall conduct and responsibilities of sales and visual leads (~30 employees)•Ensure month end procedures were completed accurately and on time•Maintain corporate-directed seasonal and promotional displays •Hire, train, and provide performance feedback to front-line sales staff•Address and resolve customer needs and concerns•Conduct daily resource meetings with staff to provide goals, performance feedback, and upcoming display changes

•Verify and maintain price point integrity by ensuring proper signage throughout the store•Ensure proper layout of all store displays through the use of planograms•Maintain corporate-directed seasonal and promotional displays throughout all departments of the store•Delegate tasks to subordinates•Supervise the overall conduct and work of Marketing employees•Hire, train, and provide performance feedback to Marketing employees•Address and resolve customer needs and concerns•Conduct daily resource meetings with staff to provide goals, performance feedback, and upcoming display changes•Chairperson, Associate Recognition Program•Plan, coordinate, and set up storewide and district meetings

•Supervise 40 commission sales people Appliances Washers/dryers Refrigerators Ovens Home Electronics Televisions Computers Home Theater Systems•Ensure adequate floor coverage by maintain appropriate staffing levels• Resolve customer issues with installation and delivery in a timely fashion•Educate employees on weekly promotional directives•Motivate staff to meet daily sales goals

•Supervise sales people in several departments Intimate apparel Accessories Fine Jewelry Cosmetics•Educate employees on weekly promotional directives•Maintain proper signage and layout of sales floor •Coach staff to make sure daily sales goals are met•Hire, train, and provide performance feedback to associates•Ensure adequate floor coverage by maintain appropriate staffing levels•Respond to customer inquiries and complaints in a timely fashion•Responsible for thousands of dollars of fine jewelry inventory Remove from safe in the morning Lock up in safe at the end of the evening

•Coach sales associates in 4 departments•Update sales floor displays according to planograms•Provide assistance to Home Improvement manager in all departments•Assist customers with questions, complaints, and inquiries•Maintain knowledge of all products through monthly training

•Recruit potential employees at job fairs•Hire and process required paperwork for new employees•Ensure timely payroll processing for store•Schedule proper staffing resources for entire store using software designed specifically for Sears (STARS)•Respond to employee needs and concerns

•Handle customer returns and complaints•Set daily routing schedules for deliveries•Investigate and resolve discrepancies in cash register reconciliations throughout the store•Maintain adequate levels of cash for the store•Responsible for reconciling all money drawers and making bank deposits•Field and route incoming calls to the proper departments•Ensure proper postage on all outgoing packages•Staff Ticketron window