Cheryl Fields Email and Phone Number

Performed Voice IP installation and SIP testing for carrier and wholesale customers as a team lead. Provisioned, test and turn up trunk groups for international wholesale customers. Created, documented and implemented metrics for both team and the department. Developed operations and process manual for testing and turn up of customers wholesale voice trunk groups. Trained multiple new employees on testing and activation process and procedures. Managed the migration of approved customers to the Level 3 Voice network.

Responsible for provisioning of tns on the Viper and Sonus network. Involved with the migration of approved customers to Sonus network. Involved in various system access requirements, documentation support system and ordering process system. Maintained contact with various CLEC representatives in support of overall projects. Responsible for coordinating more than 20 rate centers across the country.

•Plans and evaluates optimal network design capacity.•Projecting and managing milestone dates for all network layer tasks, including node and circuit installs, grooms, disconnects and decommissions•Create process documentation and provides training and guidance to teammates regarding processes, equipment, and facilitates issue resolution.•Works together with cross functional teams and departments in effort to attain mutual long term goals and resolve network challenges.•Manage, mentor and train junior network architects and planners•Coordinating tasks between inventory designers, network engineers and field technicians to complete telco site projects, while providing data and technical support

Performed data entry for the Hotel Department. Duties also include heavy filing, organizing local file storage facilities, updating and verifying member information databases.