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Experienced Manager with a background in Strategic Operations & Planning, Sales, People Leadership, and Customer Success in tech.
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Customer Care Global Operations ManagerWix.Com Jun 2021 - Oct 2024United StatesJune 2022 - Oct 2024: Customer Care Global Operations focused on our business relationship with our BPOs. Ensures that team members in the BPO have everything they need to thrive in their partnership with us. This requires collaboration wit multiple departments including Security, IT, L&D, Workforce, Delivery, Product Support, Quality Analysts and more. June 2021- June 2022: Strategic partner with Customer Care Payments Management team.Ensures Payments team's vision/ roadmap is aligned with Customer Care department and Wix goals.Identifies blockers and dependencies within projects, and create plans of action to overcome them.Establishes documentation, project plans, communications, and other needed artifacts for effective cross-functional team collaboration.Tracks development and team progress and make informed prioritization decisions.Has a high-level understanding of parallel efforts across the company. -
Customer Care Team LeadWix.Com Sep 2020 - May 2021Austin, Texas, United StatesMentored, advised and lead team members in their journey to best support Wix users.Set expectations of team performance based on feedback and target KPIs.Developed team members based on their collective and individual goals.Motivated and inspired the team in daily & weekly meetings.Cultivated a strong team culture by creating relationships inside and outside work hours.Created an environment where team members felt comfortable voicing questions and concerns.
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Sales ManagerGodaddy Mar 2019 - Sep 2020Austin, TexasDisplayed efficient ability to manage multiple projects and deadlines effectively through Cold Call, Brick and Mortar, and Real Estate departments.Developed and executed strategic monthly, weekly, and daily sales plans and monitored productivity through analyzing data and inspecting problem metrics.Created a family-oriented team culture and a system of accountability to ensure morale was high, standards were met, and company targets were achieved.Provided continual evaluation of processes and procedures and suggested methods to improve operations and efficiency on the sales floor.Motivated and inspired Sales Reps and Sales Leaders to perform at their highest level.Monitored team performance and reported on metrics each week.Provided performance feedback and one-on-one coaching to Sales Reps.Pursued team feedback to continually understand the climate and dynamic of the sales floor. -
Sales RepresentativeGodaddy Apr 2018 - Feb 2019Austin, Texas Area
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ServerCover 3 Sep 2017 - Feb 2018Austin, Texas Area -
Marketing ManagerMedia Star Promotions Feb 2016 - Aug 2017
Cheryl Gould Skills
Cheryl Gould Education Details
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Biology/Biological Sciences, General
Frequently Asked Questions about Cheryl Gould
What is Cheryl Gould's role at the current company?
Cheryl Gould's current role is Customer Care Global Operations Manager & BPO Lead.
What is Cheryl Gould's email address?
Cheryl Gould's email address is cg****@****ddy.com
What is Cheryl Gould's direct phone number?
Cheryl Gould's direct phone number is +151250*****
What schools did Cheryl Gould attend?
Cheryl Gould attended Midwestern State University.
What skills is Cheryl Gould known for?
Cheryl Gould has skills like Marketing, Marketing Strategy, Microsoft Office, Management, Event Planning.
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Cheryl Gould
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