Cheryl Henry Email and Phone Number

Strategic Leader with national responsibility for quality and risk for Retail SalesProvide compliance risk expertise and consulting for senior management; National projects and special initiative consultant; Provide oversight and recommendations on training content; Manage activities on special projects to ensure speed to resolution; Oversight and monitoring of risk and quality metrics to identify emerging risk; Collaborative relationships with Sales Leaders, Business Excellence, Human Resources, Legal, National Underwriting and Finance; Issue management

Self-starter with an excellent balance of organizational, strategic management and program execution skills to manage multiple priorities and work efficiently and independently; supporting efforts to grow sales recapture within assigned territory.• Maintain expert knowledge of REO and Short Sale processes • Actively collaborate with sales, functional groups and external Agents• Strategic thinker with ability to identify trends and opportunities for improvement• Listen for learning gaps and opportunities to provide skill building• Create and deliver appropriate communications regarding marketing strategy, monthly reporting and call to action• Proficient with Excel, creating pivot tables and adhoc reports to support strategy• Strong collaboration and consensus building to cultivate effective partnerships throughout the organization• High comfort level holding Sales accountable for meeting/exceeding production goalsCollaborate on the development and follow-up of internal REO website and Learning Center Training• Provide service recovery for Agents and team members

Influence Sales and Operations to identify gaps and/or opportunities to maximize business process and operational efficiency.• Proven interviewing and discovery skills • Critical thinking skills necessary to identify, understand and articulate• Focused understanding of Process Mapping; Risks, Controls and Monitoring• Recognized Sales Subject Matter Expert, providing input and advice on multiple projects and initiatives• Credibility with peers and field organization• Demonstrated ability to communicate verbally and in writing to a broad audience • Preparation and delivery of presentations• Demonstrated ability to work independently

Chief of Staff to the Regional Sales Manager; Multi-state support for 600 team members. In-depth knowledge of Products and Programs. Proficient operating systems, Microsoft Word, Excel, PowerPoint • Product knowledge and sales process resource • Support sales strategies through effective coordination, execution and facilitation in a face to face or virtual setting• Leadership and support for all sales activities and initiatives, pricing, minimum standards, requiring direct actionable impact and expectations for engagement• Effectively participate in crucial conversations e.g. minimum standards, compliance, staffing• Demonstrated ability to prioritize and manage multiple deliverables• Provide support with on-boarding and retention strategies • Demonstrated ability to adapt to and champion change• Preparation and analysis of performance trending metrics • Establish strategy and detailed implementation plans as required • Excellent collaboration and relationship building skills with all levels of the organization • Facilitate weekly calls with Area Admin and Regional sales calls• Strong understanding of financial controls• Ability to compile, analyze, and interpret data and reporting• Research and resolve customer and loan escalations

Managed virtual Processors; Accountable for units' financial and operational performance; manage production initiatives and projects requiring coordination of resources budgets and deadlines.

Attract, develop, and retain a diverse Operations team engaged in pricing, underwriting, closing and post closing.Regional footprint included Arizona, Utah, New Mexico, Washington, Idaho, Montana, Wyoming, Colorado, and North Dakota• Responsible for decisions relative to performance reviews, terminations, hires, discipline, salary actions• Budget control• Strategic planning and business development

April 1996 - June 1998 North American Mortgage Company Wholesale CoordinatorOctober 1995 - April 1996 American United Mortgage Corporation Sales ManagerMarch 1995 - September 1995 Bomac Capital Corporation Wholesale Account ExecutiveDecember 1992 - March 1995 Express America Mortgage Corp. Vice PresidentJune 1986 - December 1992 Chemical Residential Mortgage Corp Account Executive• Creation and formalizing processes and procedures to train and support wholesale Account Executives• Developed and maintained marketing materials • Proven ability originating Government and Conventional A through D loans • Creation of construction division for pre-sold, speculative and large development construction• Maintained over 250 broker accounts throughout Colorado, Wyoming, Montana, Utah markets;