Cheryl Keyes Email & Phone Number

Greater Memphis Area

• Analyze and provide feedback on jurisdictional and industry specifications for new implementations and updated requirements• Engage stakeholders to achieve user-friendly solutions for projects, enhancements and defects• Document system specifications for new and enhanced functionality for EDI state reporting for in-house Claims Management System• Analyze and co-ordinate Client-specific implementations• Prioritize development and release schedules for projects and… Show more • Analyze and provide feedback on jurisdictional and industry specifications for new implementations and updated requirements• Engage stakeholders to achieve user-friendly solutions for projects, enhancements and defects• Document system specifications for new and enhanced functionality for EDI state reporting for in-house Claims Management System• Analyze and co-ordinate Client-specific implementations• Prioritize development and release schedules for projects and defects• Review and approve QA test results• Serve as acting Product Owner for SCRUM team• Provide technical and customer support to system users• Assist with creation of Help documentation Show less

Workers' Compensation Electronic Data InterchangeBusiness Analyst, Quality Assurance, Technical Support, State and Client Implementations, Release Scheduling, Customer Support, and Documentation• Business Analyst, Quality Assurance and Support for WorkComp.NET• Integral in initial development of business rules and tests for Auto-Triggers product• Analyzed individual state requirements for creation of Sequencing edits that release events in order of occurrence… Show more Workers' Compensation Electronic Data InterchangeBusiness Analyst, Quality Assurance, Technical Support, State and Client Implementations, Release Scheduling, Customer Support, and Documentation• Business Analyst, Quality Assurance and Support for WorkComp.NET• Integral in initial development of business rules and tests for Auto-Triggers product• Analyzed individual state requirements for creation of Sequencing edits that release events in order of occurrence • Evaluated and maintained system edits based on industry and state-specific requirements• End to end Quality Assurance testing for Client and State Implementations• Import/Export testing of Flat File, X12 and XML formats• Provided testing and feedback for new client and state implementations • Provided support for technical and business users Show less

Workers' Compensation EDITested and Managed testing for mulitple product linesParticipated in all phases of EDI testing, including application, EDI translation, and communication for client/sever, stand-alone and WEB based productsWorked closely with Business Analysts and Software Developers to update and enhance software for maximum customer satisfactionExperience with SQL Server, SQL Anywhere, System 11

Tested Point of Sale Software for local and international companies, including inventory systems. Extensive travel.Microsoft AccessLater owned by NSB and then STS