Cheryl Klein, Aptd Email & Phone Number

Menasha, Wisconsin, United States

Experienced in designing, implementing, and managing comprehensive training and development programs to enhance employee skills and align with organizational goals. Proven track record in leadership development, program assessment, and collaborating with stakeholders to address training needs. Skilled in mentoring learning professionals, contributing to strategic initiatives, and fostering continuous improvement in employee performance and organizational effectiveness.

Menasha, Wisconsin

I managed and executed comprehensive training and development programs across our organization, focusing on onboarding new hires, designing annual mandatory training, and facilitating our mentorship program. These initiatives were aimed at enhancing skills, fostering professional growth, and ensuring compliance with organizational standards. Additionally, I developed and delivered training sessions to empower employees with essential skills and knowledge, fostering continuous improvement and alignment with organizational goals.

Menasha, Wisconsin

Managed and executed comprehensive training and development programs across multiple departments within our organization. This included onboarding new hires, as well as providing ongoing training for the Customer Service, Claims, and Quality Assurance teams to ensure they possess the necessary skills and knowledge to excel in their roles.

Menasha, Wi

Responsible for overseeing the training and development programs within our Customer Service department, including coaching team members to improve their skills and conducting regular audits to ensure adherence to quality standards and procedures.

(Affinity Health System) 222 W College Ave Appleton, Wi 54911

Served as a Certified Application Counselor for the Federal Marketplace, assisting individuals with health insurance enrollment. I trained department staff, ensuring they were proficient in their roles and updated on current procedures. I managed patient billing and collections, resolving financial issues and maintaining accurate records. Additionally, I completed charity applications for assistance with medical bills, helping patients access financial support.

Specialized in facilitating smooth enrollment of members, ensuring accurate and timely processing of insurance policies and coverage details. My role focused on delivering exceptional support to clients throughout their enrollment experience, ensuring a seamless and efficient process.

Appleton, Wisconsin, United States

Provided assistance to key sales personnel, ensuring seamless daily activities. Managed correspondences, entered sales orders, and focused on detail-oriented tasks, contributing to a productive and positive work environment.

Associate'S Degree, Administrative Assistant

High School Diploma, General Studies