Cheryl Macpherson Email & Phone Number

Rochester, Ny

Create, deepen and widen relationships with new and existing clientsListen to the needs of the customer to determine the best fit solutions and recommendations with partners within the bank.Trended on the top of all sales associates 11/12 months for 2013Three time recipient of Top 10% performance for the entire company in 2013Earned reward for Top Partner Referral Programs for 2013Sales leader in the banking center working with new and existing associates to move everyone in the direction to become the most productive branch in the market. Promoted to Senior Personal Banker after 18 months with the company.

Provided care, support and discipline for two young children.Balanced all schedules for the family which included sporting events by setting every mandatory event in the day first and then adding extras such as play dates, outings and play times.

Performed formal evaluations which included job shadowing each employee.Assigned responsibilities to individual employees and as a whole. Advertised job listings in public forums.Hired, replaced and terminated positions within the branch.Tracked Medicare guidelines, ensuring appropriate procedures were enforced.Worked as a team to decrease monthly held sales percentage by 43% by reviewing confidential files to assess what was absent or incorrect and then contacting doctors' offices, hospitals, and nursing facilities to obtain the accurate or missing info.Maintained the Earnings Before Interest, Tax and Amortization (EBITA) of the branch to determine profitability and efficiency ratio of ordering medical materials.Directed contact with doctors, hospitals, case managers in order to grow market share.Built and maintained relationships with Referral Sources.Managed customer satisfaction through direct contact with patients via phone, email and in person, to request feedback of the services provided. Represented the company by preparing and presenting in services on company products to current and potential clients.Completed daily sales calls by introducing myself to current and new clients, and gaining trust which lead to an increase in sales by 20 % for first quarter.

Helped in the office when needed by answering phones, mailing out billing statements and interacting with parents. Created a syllabus for educational purposes

Responsible for the intake measurements of patients.Created a welcoming dining experience for patients by setting up the dining room and serving patients what they order.

Bachelor'S, Business Administration

Bachelor, Business Administration; Marketing 2010

Associate Of Arts, Business Administration 2008