Cheryl Meyer Nelson, Pt, Mph, Ghc, Pmp Email & Phone Number

Boston, Ma, Us

Norwell, Ma

➤ Effectively overseeing utilization and monitoring of 385 Telemedicine units installed in patient homes, with a goal to significantly reduce rehospitalization of patients and improve self-monitoring of health conditions to improve outcomes.➤ Serving as Point of Contact for all Health Recovery Solutions technical and patient interface needs, along with EMR interface, while playing a key role in the new EMR (MatrixCare/Brighttree) beta integration with HRS.➤ Successfully increasing $90,000 in grant funding and reimbursement payer opportunities for existing telemedicine equipment as an alternative revenue source, as well as supporting the growth of the Department for potential behavioral grant projects.➤ Addressing and managing changing demands of Covid-19 as part of the Incident Command team, creating new efficient workflows and safety measures, while creating new processes for sanitization to ensure bidirectional safety.➤ Ensuring adherence to CDC Covid-19 guidance, and auditing utilization of telemedicine, as well as providing financial oversight of prior overages, discovering $4K in overpayment to subcontractor due to reporting.➤ Managing 3 Telemed Nurses and 2 Clinicians, overseeing staff meetings, budgets, payroll, inventory management, and project planning, while adapting education for expanded Telemed team to support Field Clinicians.

Norwell, Ma

➤ Successfully managing and overseeing the daily operations of the Home Health Aide Department, with 21 direct reports including 19 HHAs, 1 Admin, and 1 RN, as well as instituting an overhaul of territory mapping and staff structure.➤ Effectively covering 3 Service Lines of Business, Certified Home Health, Hospice, and Elder Service and Community, including creating Key Performance Indicators and clearly setting expectations for best practices.➤ Instituting a cross-training concept to enable all HHA staff to support the Telemedicine Department, the Hospice House staff, and Private care, as well as ensuring all HHA staff achieve Certified Dementia Practitioner status.➤ Driving pay equity for specific employees hired prior to tenure, addressing and reconciling the issue with HR, in addition to ensuring that any HHA staff who are interested achieve Hospice Certification.➤ Maintaining scheduled benefited hours and supporting agency needs, seeing cost saving of $10K and successfully leveraging cross-trained Telehealth HHAs to meet unpredicted significant increased support needs caused by Covid-19.➤ Auditing HHA documentation, clinical work, mileage, and overtime practices, discovering/reporting $75K+ annually due to prior poor oversight, while also helping to troubleshoot a ransomware attack in 2019 which affected payroll.

Norwell, Ma

➤ Playing a key role in the Brightree Taskforce leadership team as a Clinical Manager, involved in the agency transition and ongoing support of the Electronic Medical Record from Casamba (Healthwyse) to MatrixCare (Brightree).➤ Serving on the Patient Access Steering Committee, addressing upgrade needs and successfully improving workflows through patient and interdepartmental communication, leading to achieving optimal customer service levels.➤ Continually advocating for the needs of clinical operations, including developing a Virtual Visit documentation process in the EMR to enable Field Clinicians to quickly adapt to telemedicine visits during the Covid-19 demand.➤ Providing clinical EMR insight to daily operations of all internal departments and workflows, instructing and training staff on utilization of the new system for scheduling, patient profile/care needs, and billing.➤ Directly support the chart build-out of the Hospice service line, with full census Go-Live in 10/2019, as well as managing the full census chart build-out of the Elder Service line, with Go-Live in 11/2019.

Rehab Director & Physical Therapist - Plymouth Rehabilitation Center – Plymouth, MA – 2017 to 2018 Senior Neuro Physical Therapist (Full-Time) – Boston Medical Center, Boston, MA – 2015 to 2017Staff Physical Therapist (Full-Time) – NVNA & Hospice, Norwell, MA – 2009 to 2015Writer, Medical Educational Module – Learning Harbor, Inc., Columbus, NJ – 2013Staff Physical Therapist – Teamwork Physical Therapy, Marshfield, MA – 2003 to 2009Professional Organizer, Founder & Owner – Organized Around the Clock, Scituate, MA – 2002 to 2009Staff Physical Therapist – Visiting Nurse Association of Greater Lowell, Lowell, MA – 1995 to 2002Staff Physical Therapist (Part-Time) – Emerson Hospital Westford, Westford, MA – 1998 to 1999Permanent Senior Physical Therapist, Adult Rehabilitation – NYU Langone Medical Center, The Rusk Institute, New York, NY – 1993 to 1995Lead Instructor of General Physical Therapy Assistant Procedures – NYU School of Continuing Education, NY – 1994 to 1995Senior Physical Therapist – NYU Langone Medical Center, The Rusk Institute, New York, NY – 1993 to 1995Staff Physical Therapist (Part-Time) – Ron Ponchak Physical Therapy, New York, NY – 1993 to 1994Staff Physical Therapist – Pinecrest Rehabilitation Hospital, Delray Beach, FL – 1991 to 1993Staff Physical Therapist (Part-Time) – Palm Beach Institute of Sports Medicine, Boca Raton, FL – 1992 to 1993

Bachelor’S Degree, Physical Therapy/Therapist

Activities and Societies: Swim Team

Master’S Degree, Master'S Of Public Health (Public Health Practice) & Global Health Certificate

Masters in Public Health - Public Health Practice Global Health Certificate

Principles And History Of Urban Public Health

Graduate level Spring 2015 MPH program focusing on urban public health issues.

Master Of Business Administration - Mba