Cheryl Mitchell Email & Phone Number

Newark, Delaware, United States

Management, development, maintenance, and governance of contracts. Develop, recommend, and deploy policies, procedures and tools required to effectively manage and oversee customer's and vendor's new and existing contracts. Primary legal contact for management committee, sales team, and staff. Primary liaison with customers for issues concerning existing contracts and monitors new and existing contracts for compliance to regulations, terms, and conditions, developing and amending as required. Maintain databases to ensure proper controls are implemented and followed. Train staff, including Contract Administrators.

Kennett Square, Pennsylvania, United States

Ticketing and member services, including selling admission tickets, memberships, special events tickets, and all other products offered for sale. Communicating pertinent information to our guests regarding current displays, exhibits and shows. Working in a high volume contact center answering calls, emails and chats. Booking group visits, continuing education courses, and K-12 reservations. Renting mobility equipment, working at our Guest Services Desk, and controlling access to the Gardens. Engaging with members to inspire loyalty.

Wilmington, Delaware

Led licensing and enforcement processes across multiple businesses for 4 key brands (Krytox™, Nafion™, Teflon™ and Viton™) to align with strategic goals. Conducted contract management of various contract types for the fluoropolymer sales team to confirm document accuracy and detail tracking.• Identified and implemented continuous improvement for business and customers for market relevancy, engagement, and success, which ensured vendor satisfaction. • Designed and provided training to vendors and colleagues globally on licensing and protection processes, maintaining up-to-date program awareness.• Implemented and maintained royalty collection management process for $1.1M licensing program, allowing for accurate and on-time receipt of income.• Managed trademark license portfolio of 100+ licenses across 5 industrial markets, ensuring all requirements of contracts were met.• Managed brand registration and renewal processes by determining whether a brand should be renewed or abandoned resulting in accurate and cost-effective brand portfolios.• Processed removal of unauthorized brand violations, misuses, infringements and counterfeits across multiple platforms eliminating marketplace confusion. • Preserved brand integrity by monitoring the consistency and quality of marketing content generated by licensees and channel partners.