Cheryl Wilson Email and Phone Number

Schedule appointments for company mediation representatives and maintained calendarsResearch and respond to the Department of Insurance complaints concerning mediationsDeveloped a tracking spreadsheet so that mediations can be tracked by number of mediations, average payout and dispositionResearched mediators invoicing discrepancies and resolvedCreated mediation letters to insureds and insured's representatives

Examine claims submitted by policyholders and/or third parties in a team environment with a track record of managing a high volume of claims while meeting department objectiveDetermine if additional or specialized investigation is necessary for claim resolutionCommunicate with internal and external customers via phone and through written correspondence. Investigated and resolved coverage questions, ensuring the company paid what was owed. Timely managed demands and demand conditions to prevent risk fo excess exposure. Maintain a high-level of confidentiality of claim and company proprietary information. Work with minimal supervision. Secure settlement releases from appropriate parties.

Provided claim automation and procedures support and training to catastrophe claim departments. Project management including analysis, planning, coordination of resources and implementation. Analyzed workflows and integrated automation and procedures into existing workflow.Made efficiency recommendations to management.Received, troubleshot, and responded to procedural and automation application questions and problems for claims employees.Developed and prepared reports and training materials. Directed and supervised the activities of support personnel at catastrophe sites.Traveled to assist operations with weather-related catastrophes. Applied advanced understanding of claims applications, systems, and procedures.

Trained inexperienced claim handlers cultivating ongoing mentoring relationships. Served as a resource on complex/non-routine claim issues. Handled large loss and complex claims. Prepared written and/or computerized estimates for loss settlements. Developed and applied knowledge of injury, property and liability issues to handle claims within authority. Coordinated with outside sources to obtain information to aid in claim resolution. Traveled the United States assisting customers with weather related claims while displaying compassion and empathy.