Cheryl Ryan is a Director Customer Experience and Insights at NRG Energy. She possess expertise in analytics, strategy, market research, quantitative research, marketing research and 8 more skills. Colleagues describe her as "I have had the privilege of working with Cheryl on multiple client teams over our time working together. She is not only a dedicated customer success professional but also a valued team member who digs in to get the job done. Cheryl is a dedicated Customer Success professional who has a keen sense of understanding of what each client needs to be successful. She listens not only to help the client feel heard, but to understand their needs for each customer experience program and project. She is also a leader, taking the reigns when necessary to guide teams to be sure that projects and tasks are completed in a timely manner, that customer communication is prioritized, and that everyone on the team has what they need to get the job done. In our time working together, Cheryl went out of her way to be sure that I had the resources and information needed to help our clients and encouraged me to solve problems independently with her guidance as needed. Our entire team is a group of better communicators, leaders, and teammates beacuse of Cheryl's leadership. She would be an asset to any organization!" and "Over the past two and a half years, I had the absolute pleasure of partnering with Cheryl and with several of her clients’ regarding their employee experience improvement strategies. I got the chance to witness and benefit from her leadership. Whether it be with her customers or colleagues, she always created an environment where everyone felt supported and heard and never shy’d away from jumping in to get her hands dirty when necessary. She took the time to really connect and understand her customers needs and desired business outcomes and ensured she guided them in the right direction to get them to where they wanted to be. If you are looking for a seasoned customer success leader, manager and colleague then I’d recommend Cheryl in a heartbeat."