Managing a Team of 6 Operations Managers, 3 Workforce Managers, over 30 Chief Agents (Supervisors), 300+ Agents. Monitoring our day-to-day operations. Making sure that safety is at the forefront of everything we do. Meeting our goal of on-time performance. Monitoring and working with our ramp department on improving our BIRs (baggage irregularity report). Working with our Staff Planning Department to assure proper head count and shift times that are in line with our daily operations. Facilitating recruitment for guest service. Oversee training and development at the airport. Ensuring that both company and union uphold CBA agreement to prevent violations. Supporting and showing appreciation to our agents to help foster positive morale and production.

Part of a team of 6 Operations Managers. Managed 30 Chief Agents (Supervisors) and over 300+ agents in our day-to-day operations. Managed our upskill training program.

Leading and directing over 300 agents. Developed Policies and Procedures for our Ramp Advisory Office. Worked on the ramp running load and loading aircrafts. Worked as a Ramp Advisory Chief, overseeing above and below the wing operation and making business decisions when needed. Received FAA certificate for on the ground aircraft traffic management.

Provided support and supervision to our Reservation Agents. Monitoring phone calls and dealing with trouble calls when needed.