Management and oversight of all Operations within the Western US including 200 employees, 1,590 clients and 37,000 worksite employees for a national business performance solutions company. Obtained optimum operational efficiency and profitability. Developed and implemented service organization policies and goals.► Effectively led complex change programs and cross-functional teams including recruiting, developing and motivating teams which lead to record high client retention and satisfaction. ► Established strong relationships and interacted effectively with a wide range of people and departments increasing initiative execution and significant increasing employee engagement. ► Spearheaded national response to California Fair Pay Act aiding efforts internally and significantly shaping client guidance.► Oversee workforce planning, recruit candidates, and develop / retain human capital for a wide range of positions across the organization.► Established operating policies consistent with corporate policies / objectives ensuring their execution.► Managed reduction in operating expenses while continuing growth and improving profitability.► Successfully improved overall client satisfaction to 91%.

Planned, directed, and coordinated the delivery of services associated with the assessment, development, and delivery of customized Insperity product and service solutions that positively impacted client businesses and resulted in retention and growth.► Led and developed a team of high performing professionals that strategically served clients in various industries based on the unique business goals of each client company. Achieved results that met or exceeded client’s expectations based on client satisfaction surveys. ► Created a collaborative and passionate working environment and increased employee engagement, as well as leadership and sales relations.► Served an Emerging Growth segment client base through thought leadership and workforce solutions to ensure client retention, satisfaction and loyalty.

Oversaw development, implementation and delivery of all operations, sales, compliance, underwriting, systems and product training to loan origination branches nationwide.► Successfully identified and analyzed trends to improve training curriculum, policy and overall operational efficiencies in collaboration with various departmental leaders (Risk Management, Compliance, Secondary Marketing, Loan Servicing).

Oversaw day-to-day operations of 17 mortgage lending branches nationwide including hiring, training and managing staff performing various loan functions.► Managed headcount to corporate standards maximizing efficiencies and reduction in loan origination costs.► Implemented streamlined processes to establish employee performance standards, efficiencies and best operational practices.