Microsoft Certified Trainer (MCT), Microsoft Office Specialist -Master Instructor (MOS-MI)Computer applications instructor for MS SQL Server 2012 & 2014, Microsoft Access, Excel, PowerPoint, Publisher, Outlook, and Word. Specialties include Excel PowerPivot, Excel VBA, Crystal Reports, QuickBooks and MS SQL Server 2012 & 2014. Facilitate the professional development courses focusing on financial management and project management.

Work with a team to train, install and implement new software at casinos. Specialized in accounting and analysis software.Support project managers by creating training schedules, coordinating travel arrangements and documenting challenges and successes of the project.Quickly and effectively solve customer challenges through technology or customer service skills.Maintain quality control/satisfaction records, constantly seeking new ways to improve training… Show more Work with a team to train, install and implement new software at casinos. Specialized in accounting and analysis software.Support project managers by creating training schedules, coordinating travel arrangements and documenting challenges and successes of the project.Quickly and effectively solve customer challenges through technology or customer service skills.Maintain quality control/satisfaction records, constantly seeking new ways to improve training opportunities.Troubleshoot MS SQL and MS SQL Report problems during installation. Show less

Supervised a staff of 10 revenue auditors.Collaborated on standard operating procedures for the department.Cross-trained staff on different audit programs.Created a balanced schedule to accommodate personal requests and business needs.

Auditied all aspects of casino operations from food and beverage to slot accounting. Analyzed slot machine performance.