Cheryl Jennings Email & Phone Number

San Francisco, Ca, Us

• Directly responsible for three engineering teams. Direct Engineering Manager for two full stack engineering teams (Customer Lifecycle and Growth & App Foundations), and second line manager for Segment’s Digital Marketing team. Managed 1 manager and 6+ ICs.• Expert in many portions of Segment, served as SME when designing solutions with other teams to guide feature design and implementation choices.• Coached engineers through career growth. Successfully grew engineers to their next level through promotions.• Identified gaps in marketing campaign effectiveness tracking, and overall success metrics of user interactions in the Segment app. Started and led a working group focused on improving these areas. • Enabled marketing analytics team to identify and shut down low performing campaigns to save on ad spend. Defined tooling for more consistent metric tracking across the product to assist all Product Managers in Segment in better understanding user behavior.• Leader of cross business unit initiatives, which integrate Segment (post acquisition) with Twilio products. Defined requirements, led engineering design across business units, and served as primary driver to a successful, on-time delivery.• Additionally served as Product Manager for two of the teams after layoffs in Feb 2023. Created roadmaps for both teams, defined projects, measured success of initiatives. Worked with other teams within Segment to define, prioritize, and execute on stakeholder requests from multiple teams.

San Francisco, California, Us

• Owned the Engineering function for Grain, including managing a team of 11 engineers, 1 QA tester, 1 Design Technologist.• Created OKRs for the entire EPD (Engineering / Product / Design) org that aligned with top level business goals, as well as Engineering-specific OKRs to improve internal performance.• Coached product team to start thinking about business justification for proposed initiatives, including outlining success criteria, and evaluating projects based on anticipated impact vs effort required. Driver in interviewing Product Manager candidates.• Owner of the initiative to drive a more data-driven culture. Defined events and properties to be logged, set up pipelines between different tools to get data in the right place (Segment, Amplitude, Hubspot, Zapier, etc). Set up dashboards, guided others at the company so they could create their own reports. Established a culture of looking at data to validate assumptions before initiating new work.• Implemented team processes which improved alignment with stakeholders and development velocity. Defined processes for the product and design teams to improve their efficiency as well (introduced a product brief format, requirement refinement sessions, etc.) Scaled processes when the team grew 50% (8 → 12 engineers).• Created rubric for evaluating and leveling SWEs. Mentored engineering team to improve performance, grew individuals into leadership roles.

San Francisco, California, Us

• Managed 2 teams focusing on bringing data from external platforms into ingestion pipelines for Heap’s internal datastores, as well as ETL pipelines to sync Heap data to data warehouses.• Doubled team size from 6 to 12 engineers including sourcing, screening, candidate pipeline management, designing and iterating on interview loops.• Planned FY2023 roadmap with Product, and created staffing plans and org structure to support desired outcomes.• Implemented team processes to support a more data-driven, fast feedback loop oriented team, such as project kickoffs that included defining success metrics and a collaborative definition of an MVP.• Created engineering wide processes, such as guidelines for open sourcing code and support escalation policies.• Mentored and grew individuals on the team as they took on more leadership roles.• Proposed and reviewed architecture and designs for team initiatives.

Austin, Texas, Us

Senior Engineering Manager for the Virtual Interview Platform team• Proposed, designed, and led engineering team to develop an interviewing platform from 0 to 1 in 8 weeks.• Set product and engineering direction and led the team to conduct over 200,000 interviews on the platform in its first 7 months.• Designed and implemented team structures to support planned growth as the engineering team doubled in size• Led initiatives with other engineering leaders across the company to determine product and technical direction in support of the new business strategy to deliver interviews to employers.• Managed between 6 to 9 engineers and 1 manager across 3 different teams

Austin, Texas, Us

Engineering Manager in the Indeed Incubator• Concurrently managed multiple product teams to prove out business proposals. Managed between 2 - 3 product teams with 2 - 4 engineers.• Guided teams through building products from 0 to 1 with a strong focus on data-driven decision making and a "think big, start small" culture.• Guided product and technical direction across multiple products. Led teams to scale successful products as they grew and oversaw acquisition of successful products to new business areas.• Made technical contributions in Django + Python, React + Javascript, Java + Closure to help teams move quickly and deliver impact.• Identified and grew leaders across the engineering organization• Created and implemented initiatives to improve various parts of the broader engineering organization such as interviewer training efficiency, intern and university graduate hiring processes, and diversity outreach programs.

Houston, Tx, Us

• Took over an at-risk project and led the team to deliver an on time beta candidate.• Quickly came up to speed on the underlying technologies and created a high level architecture from project requirements.• Broke work down into individual tasks with clear dependencies.• Instituted two week sprints with concrete demos at their conclusion to manage work items and solicit early user feedback.• Aggressively tested early builds to flush out bugs and missing requirements. Debugged errors to determine root cause and appropriate bug component and owner.• Designed and implemented key components of the project infrastructure.• Mentored team on software engineering best practices, and worked with high performers to grow them into technical team leads.

London, England, Gb

• Owner of the release process for Juju, a service modelling product that allows users to use industry best practices to quickly deploy complete solutions on nearly every cloud and bare metal. • Designed and implemented a formal release process for the core Juju product which vastly improved feature tracking and delivery. Currently rolling out new processes to improve release quality and move towards an always releasable development stream. Continuously monitor processes for areas of improvement. • Lead a team of developers focused on addressing issues directly impacting customer success and timely delivery of derivative products. Hold 1x1 meetings to discuss priorities, provide technical guidance, and provide career coaching. • Focal point for triaging all bugs opened against the Juju product. This work includes setting priorities, performing initial debugging, providing workarounds and identifying blockers to releases. • One of the top contributors of bug fixes within the Juju product. • Work closely with the QA team to rapidly identify and address blockers to milestones and monitor overall quality trends. • Plan, design and develop new features as part of ongoing product development.

Armonk, New York, Ny, Us

• Managed a geographically diverse team of 16 Linux developers. Held 1x1 meetings for providing feedback / assessments, career coaching and development, managing work priorities and removing blockers to employees’ success. • Managed relationships for approximately 15 internal customers including requirements, funding agreements, deliverables and schedules. • University hire focal point for Linux Technology Center. Responsible for on campus recruiting, interviewing, and hiring.

Armonk, New York, Ny, Us

The ATSM Program is a year-long assignment designed to provide high-potential technicalemployees with insight into the challenges and opportunities of a senior technical leader(Distinguished Engineer) within IBM.• Led organization-wide yearly development planning activities including working withstakeholders to prioritize work items and defining staffing plans to contain planned work,resulting in a complete plan for 2013 deliverables.• Defined and captured strategy, organizational status, growth initiative proposals, as well asoutcomes of Technical Team studies for readouts to upline executives, including the CEO.Several readouts resulted in funding for growth initiatives.• Moved into a technical team lead role in June 2013 for development of Next Gen StorageManagement Solutions.• Defined architecture for Storage Management system. Coded major parts of the infrastructureand led the team to deliver a product demo.• Mentored and trained a team of 9 new college grads, providing them with technical education,software development best practices, and career coaching. Ensured each had a technical mentorbefore I transitioned to my next role.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

• Joined the RSCT team to address challenges in support of an upcoming release. Helped teams work through technical issues and get on track for a successful follow-on release.• Identified requirements from stakeholders which impacted the RSCT team. Defined, sized and assigned work items from these requirements. • Collaborated with other teams to create and review high-level design documents that spanned multiple products.• Maintained and reported status of development items to upper management. • Provided support for internal customers using RSCT.

Armonk, New York, Ny, Us

• Designed, wrote and tested new functionality for various AIX file systems including JFS, JFS2, and the AIX Event Infrastructure. • Wrote external documentation for new functionality, including online user docs, whitepapers and IBM developerWorks tutorials.• Created and presented education on new and existing functionality to the support teams. • Debugged and resolved defects and assisted various levels of the support team in root cause analysis. • Worked across teams to create and review requirements and design documents which spanned multiple components. • Reviewed designs and code for other members of the file system team and other kernel development teams.

Armonk, New York, Ny, Us

• Owned resolution of critical customer problems. Determined root cause, developed code changes, and provided interim fixes. Primary focus on file system related problems.• Went on site to manage customer relationships during high profile issues.• Reviewed designs, code, and test plans for service related functionality in the AIX kernel.• Designed and developed internal support tools, resulting in reduced page outs for the support team.• Negotiated processes between level 3 and other levels of support, resolved disagreements between the different organizations and educated the teams on new policies and procedures. • Managed incoming work queues, and tracked and reported various team metrics.• Prepared and presented education on best practices for data capture in a failure scenarios to customers.• Created and presented education to multiple development teams on best practices when working with customers.

Master Of Science - Ms, Business Analytics

B.S., Computer Science