Cheryl Coleman Email & Phone Number

Raleigh-Durham, North Carolina Area

Hanover, Md

- Long-term instructional design and change management consultant on a global software implementation- Integrated learning experiences into business processes with WalkMe to encourage continual learning and align with organizational goals- Partnered with diverse customer teams, SMEs, business analysts, functional leads and tech teams- Conducted ILT sessions for worldwide employee base- Captivate developer (V9)- Walk Me developer- Managed Organizational Change Management (OCM) on the project team- Wrote OCM communications and user guides- Modules included Time & Labor, Travel and Expenses, Project Costing/Contracts, Resource Management, Billing, Proposal Management and Program Management

- Translated University goals into project requirements to ensure successful course development and deployment- Developed and managed web-based modules (Adobe Captivate V9) to provide technical software training to enterprise-wide personnel (PeopleSoft 9.1, Kronos Workforce Central V8)- Leveraged adult learning theories and best practices to write and edit scripts

- Managed all enablement and communications for multiple global software implementations- Maintained regular interaction with functional teams and stakeholders across global business units to ensure training and communication goals were met- Wrote, developed and managed multimedia training resources (Adobe Captivate) for global audiences during multiple enterprise-wide software implementations (PeopleSoft 9.0, Siebel, OBI and Hyperion Enterprise Planning applications)- Ensured style and branding guidelines were maintained for all communication and training resources

- Developed, managed and implemented multi-platform business communications strategies for marketing, eLearning and internal comms functions- Award-winning writer/producer/developer, creating sophisticated user experiences- Partnered with long-term repeat global customers including IAP Worldwide Services (formerly Johnson Controls), Manheim (Cox Communications), Harris Corporation, Northrop Grumman, United States Postal Service as well as state/local organizations- Analyzed customers' needs and business environment to identify the most effective use of media for message delivery- Producer of nationally- and internationally-distributed training, BD and marketing programs- Writer and editor adept at distilling and communicating key messages across multimedia platforms- eLearning producer and developer for desktop, tablet and smart phone applications- Web content manager for multiple customer sites

- Creator, producer and writer of an original multi-platform program for adopted Asian children and their families