Cheryl Faust Email & Phone Number

Charlotte, North Carolina Area

• Maintained project tracking/allocations to provide forecasting for a team of 1000+ associates and contractors. Improved efficiency with on-boarding new associates within one week of hire date.
• Consulted with senior management to maintain staffing info and consistently meet budgetary requirements.
• Provided strategic communication for team including senior level management.
• Maintained resource database for forecasting, training reports, financial info, business continuity assessments, and employee satisfaction survey analysis and results.
• Provided business metrics, analysis, reporting and project management support.

Charlotte, North Carolina Area

• Collection of evidence regarding violations of standards and policies, illegal use of computer systems and criminal activity targeting Bank of America assets and resources.
• Liaison with executives across the enterprise to establish the scope and responsibilities of each line of business engaged in information security events.
• Conducted investigations into associate wrongdoing and misconduct.
• Performed data recovery and analysis on bank laptops and desktop computers.
• Interacted with outside agencies as necessary on a variety of cases.
• Coordinated efforts among multiple teams responding to information security incidents.

Charlotte, North Carolina

• Managed Infosafe Security Hotline Team; offering bank associates/suppliers a support channel for reporting inappropriate use or compromise of bank assets.
• Team served as a channel for reporting lost/stolen equipment, malware, hacking & social engineering.