Cheryl Faust Email & Phone Number

Charlotte, North Carolina Area

• Maintained project tracking/allocations to provide forecasting for a team of 1000+ associates and contractors. Improved efficiency with on-boarding new associates within one week of hire date.• Consulted with senior management to maintain staffing info and consistently meet budgetary requirements.• Provided strategic communication for team including senior level management.• Maintained resource database for forecasting, training reports, financial info, business continuity assessments, and employee satisfaction survey analysis and results.• Provided business metrics, analysis, reporting and project management support.

Charlotte, North Carolina Area

• Collection of evidence regarding violations of standards and policies, illegal use of computer systems and criminal activity targeting Bank of America assets and resources. • Liaison with executives across the enterprise to establish the scope and responsibilities of each line of business engaged in information security events.• Conducted investigations into associate wrongdoing and misconduct.• Performed data recovery and analysis on bank laptops and desktop computers.• Interacted with outside agencies as necessary on a variety of cases.• Coordinated efforts among multiple teams responding to information security incidents.• Performed impact assessments / status reports to escalate incidents as necessary.

Charlotte, North Carolina

• Managed Infosafe Security Hotline Team; offering bank associates/suppliers a support channel for reporting inappropriate use or compromise of bank assets.• Team served as a channel for reporting lost/stolen equipment, malware, hacking & social engineering.