Cheryl Jackson Email & Phone Number

Southfield, Mi

Direct Hire Promotion - HR Business Partner 11/2016 - Current In addition to Recruiting duties. Serve as a Consultant to Call Center and Metalworking Specialist Business Partners. Manage and administer human resources policies and programs for the Call Center and Metalworking Group. Maintain, process and track Leave Of Absences for local and remote field Associates. Facilitate New Hire Orientation. Partner with Management on disciplinary or termination proceedings. Contract Sr. Recruiter (Solomon Page) - 01/2016 - 11/2016Full cycle Sales and Call Center recruiting for both exempt and non-exempt positions, across levels in a process heavy organization. Responsible for a req load of 25 open positions, with 15-18 being non-exempt roles, either in Michigan, Chicago or Nevada. Initiate background checks, create offer letters including calculating compensation, and present offers. Positions recruited for included Telesales Account Executive, Key Account Representatives, Vending Technician Specialist, Technical Specialist, Customer Resource Agents, Vending Service Center Rep, Metal Working Techs, Key Account Supervisor, Outbound Telesales Supervisor, Welder, Delivery Drivers, Government Sales and Support Specialist, and Inventory Project Specialist. Conducts. Conduct New Hire Orientation, updated Orientation and rewrote Benefits Orientation presentations. Back up HR Business partner as needed. Interim HR Business Partner as of 9/30/2016.

Michigan

Virtual Contract Recruiter for Medtronic, NationwideServed as a Consultant to the client. Maintained accountability for the entire recruiting process for all Medical Device Sales related roles. Lead initial consultations with hiring managers on requisition definition and potential sourcing strategies. Created recruiting plan for open positions and review with Sourcing and Screening teams. Screened, presented and “sold” qualified candidates to the client.

Dearborn, Mi

Providing full-service Recruiting for different open positions at all levels of the organization. Build, manage and maintain top notch relationships with internal clients and external applicants and vendors.• Filled 32 positions with 6 months.

Plymouth, Mi

Sr. Human Resources Generalist – Call Center: Managed and administered human resources policies and programs for the Video Repair Call Center. Maintained and tracked LOA’s for call centers in Ann Arbor and Macomb, MI and Fishers, Indiana. Facilitated New Employee Orientation and Call Center training classes. Partner with management on disciplinary or termination proceedings. Made final hiring decision for Call Center Representatives. Sr. Recruiter: Managed full cycle recruiting function for Call Center Fulfillment, Video Repair and Retention Representatives, Residential Direct Sales Representatives for the entire state of Michigan, Indiana, Arkansas and Kentucky. Also recruited for Sales Consultants and Installation Technicians. Facilitated weekly hiring events.• Met and exceeded weekly recruiting goals:o Interview goal 15/weeko Offer goal 7/weeko Offer ratio goal 2:1

Contracts included Charter One Bank and Comcast Cable.Comcast Cable (Hired direct 8/2012) - Managed full cycle recruiting function for Residential Direct Sales Representatives for the entire states of Michigan, Indiana, Arkansas and Kentucky. Also recruited for CommTechs, Fulfillment, Care (Retention and Video Repair), and Sales Consultants.Charter One Bank - Managed internal and external process of assessing candidates. Sourced, screened, interviewed and recommended prospective candidates to Management using a range of resources. Maintained required staffing levels in the state of Illinois with a primary focus on retail banking center positions.• Spearheaded an 8 day pipeline initiative project within first 30 days of employment, where 42 resumes were reviewed, 23 Teller candidates interviewed and sixteen candidates recommended for second interviews. Visited mall where 12 stores were targeted and secured 21candidates in newly generated pipeline to complete HR first interviews. • Filled 9 exempt/nonexempt positions and secured five pending offers out of 34 open positions within first 30 days of receiving new territory. Displayed considerable flexibility and multi-tasking abilities by taking on the role of Recruiting Coordinator for a team of 4 while maintaining my full recruiting responsibilities and still achieve weekly goals.• Coordinated and presented at a meet and greet function for displaced workers from Wells Fargo, resulting in 11 job offers.

Troy, Mi

Contract Client Recruiting Consultant for Robert Bosch Automotive Acted as a consultant with hiring managers. Maintained accountability for the entire recruiting process for IT, Engineering and Corporate positions. Lead initial consultations with hiring managers on requisition definition and potential sourcing strategies. Advised the Sourcing Team on sourcing strategies. Screened, presented and “sold” qualified candidates to hiring managers.• Effectively managed a requisition load of 30-50 open positions. Maintained an average of 30-45 days to fill of a 60 day goal for external candidates. Filled 21 of 49 filled positions within one month. This was out of a group of 5 recruiters

Multi-State

Acted as a consultant to Sales Directors and Managers in the Great Lakes, Midwest and Southwest Regions of the Sales Division. Communicated and reinforced HR policies and procedures, and expectations throughout these regions. Provided face to face classroom training to managers in Civil Treatment, Progressive Corrective Action and Performance Management & Evaluation. Conducted Internal Investigations for complaints and provided recommendations on solutions. Reviewed and approved corrective action documentation for fairness and consistency before delivery.• Developed a corrective action tracking system to capture turnover and corrective action statistics and rolled out the new process across five divisions and ensured all HR Generalists were 100% trained. Reduced employee complaints and turnover by 15% within four months by conducting five Civil Treatment and Correction Action training programs to 45 sales managers across three multi-state regions.

Multi-State

Managed and administered human resources policies and programs for the Sales, Applications Engineering and Mechanical Engineering departments. Facilitated New Employee Orientation process and trained managers in Performance Management and Performance Evaluation. Partnered with management on disciplinary or termination proceedings. Administrated the Performance Evaluation Program, reviewed salary plans, wage and benefit proposals, and made appropriate recommendations. Formulated recommendations regarding employee transfers, promotions, demotions, etc.• Prevented 13% of unwanted turnover by negotiating equity adjustments and job reclassifications for seven highly skilled employees.

Msa, Human Resources Management/Personnel Administration

Education record

Bba, Business Administration And Management, General