Experienced Customer Service Director with 17 years of background screening industry experience with a focus on operational process efficiencies using Six Sigma and Agile methodology. Strong change management skills including identifying synergies, establishing cross functional teams, improving processes and implementation of new systems and platform.Proven track record of successfully executing projects from start to finish on time, on budget and achieving or exceeding desired ROI.Led major migration projects to consolidate support of multiple platforms from varies acquisitions into a single support team.Valued team player with strong interpersonal and collaborative skills to engage stakeholders to meet business objectives.I am highly motivated, laser focused and results driven and very passionate about developing and empowering support agents to provide exceptional customer experiences. I love to transform and innovate! I have experience building, integrating and upgrading Customer CRM support tools such as Siebel, Salesforce, Intercom and implementing telephony platforms (Cisco, Amazon connect) for support teams focused on delivering modern experiences with an emphasis on self service capabilities and improving agent productivity.