Cheryl Young Email & Phone Number

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Proactively nurture and manage a portfolio of top enterprise customers, leading to successful adoption and positive endorsement of HPE Software Hybrid Cloud Management and Data Center Automation solutions. Build long term relationships as the customer’s trusted advisor, ensuring they take advantage of best practices and communities to maximize ROI.• Achieved the Gainsight 2018 Sally Award for Risk Escalation• Responsible for strategic customers totaling over $15 million in annual support renewals• Liaison between the product team and customers to drive resolution of hot issues and to help customers achieve success• Drive one-to-many strategy and contributions to advocacy platform (Influitive) to drive the value of our solutions throughout the customer’s lifecycle• Lead the Customer Advisory Board, promote reference stories and community contributions• Results include inspiring 90% of customers in my portfolio to perform acts of advocacy, increased support renewals and new license sales, and improved customer satisfaction

Palo Alto, Ca, Us

Led the Cloud Service Automation product line, a portfolio enabling enterprise IT to build and manage scalable and secure private and hybrid cloud services. Responsibilities included strategy, requirements, pricing, presentations, and customer interactions.• Nurtured top customers and led the Customer Advisory Board• Increased product line revenue by over 98% growth year over year• Instrumental in HP’s attainment of the “Overall Leader” position in the Ovum Decision Matrix for Virtualization and Cloud Mgmt and the “Leader” position in the Forrester Wave for Private Cloud Solutions• Determined customer and market needs, translated those needs into a compelling vision, and drove the requirements into product releases by leading cross-functional efforts with R&D, QA, Information Engineering, Professional Services, Support, and Marketing

San Jose, California, Us

Developed and executed the Go-to-Market strategy for strategic alliances and channel partners for the $900+ million Storage and Availability Management software business. Led the adoption of Pragmatic Marketing best practices including win/loss post-decision customer interviews and buyer persona conversations.• Increased customer awareness of joint strategic and technology partner solutions and strengthened partnerships through collaborative webcasts, speaking engagements, videos, and whitepapers• Increased reseller awareness of sales plays designed to increase bookings and shorten sales cycles by driving the delivery of Symantec sales training for partners and training over 50 resellers in person in under 3 months• Conducted the investigation and business case development for Storage Foundation High Availability (SFHA) products on new platforms (including competitive analysis, market research, customer interviews, and pricing analysis) and presented proposal to senior management

Westford, Ma, Us

Complete responsibility for new product line, including developing product strategy and vision, defining product requirements, developing collateral and presentations, analyzing competitive landscape, and setting pricing • Delivered the first troubleshooting and performance analysis solution for IT staff who support trading desk and financial market data teams and need to access both application-level and packet-level data• Delivered 100% of the Sniffer InifiniStream Intelligence solutions on time; facilitated customer input, drove prioritization of features, communicated requirements to cross-functional team, and worked with engineering throughout the releases

Houston, Texas, Us

Complete responsibility for setting product strategy, presenting product investment proposals to management, and defining feature sets for the Atrium and Service Level Management (SLM) product lines. Led the Product Management team for the IT Service Management product line to deliver market-leading product requirements and new offerings. Received employee recognition awards for outstanding contributions and innovation.• Increased product line revenue by 200% by driving the strategy for the Atrium Service Level Management product line and successfully integrating and consolidating two SLM product sets at BMC Software • Led Remedy Service Desk to attain leadership positions in the Gartner Magic Quadrant and Service Desk market by managing the requirements definition and delivery for the product line