• Report to President of Turpentine Creek Wildlife Refuge and assist with managing all aspects of Marketing activities• Primary media contact fulfilling television interviews, radio interviews, magazine article interviews• Responsible for annual marketing budget, balancing traditional print, online, radio and television advertising contracts ensuring proper mix and reach• Coordinate closely with Communications team aligning and ensuring consistent message• Plan major events for the Refuge• Apply for all legal permits with State of Arkansas for special events and raffles• Write and release Press Releases documenting significant achievements or news of interest to the community

Two books of mine are available now for pre-order on Amazon in Kindle and paperback formats. The paperback format should be available for order on the publication date of Monday, September 23 but is not listed just yet as it is still in the final review process.The first book is titled Rare Coins: A Collection of Short Stories. It contains three novelettes and seven short stories that cover a wide range of tones from light and humorous to dark and horrific including the short story 'Red Sky at Dawn' published in the winter edition of eMerge Magazine, the online magazine of the Writer's Colony at Dairy Hollow.The second book is my debut novel titled Corpocracy. In this dystopian look at a not too distant future the utopian aspects of a corporately controlled government are revealed to have a much darker underside as a young idealistic man, Adam Miller, questions a future for a family in this setting.As I am a new author on Amazon you may need to search by a combination of name and title to locate the books. With time and some reviews I hope to be a little easier to search.

The face and voice of Eureka Springs, greeting visitors to our historic City Hall. Responsible for processing all accounts receivable for the city, coding entries to appropriate categories and keeping records in accordance with requirements and to meet audits.

Managed Help Desk service level agreement performance – trending performance and working with key stakeholders to drive improvements.Improved the customer experience through reduction of IT touch points managing cross functional team achieving year over year improvements equating to a 45% reduction in issues in a 2 year period.Managed Help Desk KPI reporting and developed executive level material.Mined large data sets for trends and championed corrective action.Collaborated globally with vendor communities to review issues and drive process improvements and training to improve order quality and reduce issue rates.

Functioned as Release Lead launching new ordering platform. Conducted project reviews and evaluations to understand requirements.Planned testing to include identification of major data elements, capacity to support testing and environment readiness. Managed the test team performing testing to ensure major code deliverables function per user requirements and testing meets code delivery timelines.Work with training and business support teams to document processes related to new ordering platform to assist with launch to user community.

Managed team of Quality Assurance Sr Consultants measuring quality of work performed and adherence to departmental procedures for the Centralized Order Managers in Richardson TX, San Antonio TX, Tulsa OK and Tampa FL.Developed Tier 1 ISO documentation for new Order Management Centers of Excellence and functioned as ISO Prime for organization, securing ISO certification across 350+ employees and 2 centers during first year of organization's formation.Conducted Quarterly MSR ISO reviews.Responsible for managing training programs for Centralized Order Managment approving content, identifying gaps and managing calendar efficiencies.Responsible for Medallia customer survey reporting and improving Order Survey scores.

Manages a sales implementation team in one or multiple sales branches. Advises implementation personnel concerning administrative procedures, technical problems, and priorities. Is responsible for hiring, firing, performance appraisals and pay reviews. Reports to a director. Assigns Base accounts to team members and ensures adequate coverage for Implementation activity. Milestone Communication - Ensure that installation intervals are met and communicated to the customer. Liaison to sales organization to address Implementation status.Hold teams accountable for achieving KSI/Implementation metrics. Provide updates on quality initiatives (i.e., supps, cancels). Ensure SOP metrics are met. Identify areas of improvement, challenges with meeting goals.Develop Branch Best practices. Participate in all process related calls – monthly meeting. Drive consistency in branches, regions.Analyze and provide recommendations for improvements to production deficiencies. Conducts monthly review of SOP results; provide specific actions to improve.Escalate issues that prevent the delivery of services (based on standard timelines). Identify process improvements.Work with Implementation Directors and IGM community to drive Corporate consistency. Establish recognition to improve performance.

Manage User Acceptance Testing team, ensuring functionality performance and capabilities prior to implementing code changes in production environment. Team consisted of 30+ individuals at peak and covered all lines of business supporting ordering and provisioning of telecommunication services for enterprise customers.