Cheryl Koda, Pmp Email & Phone Number

Glastonbury, Ct

Lead the setup of new outsourcing clients, service existing clients and manage client-specific de-risking projects. Also, coordinate risk management and audit activities for the Actuarial Services Team.

Usi Consulting Group

Engagement with Retirement Consulting & Administration firm to deliver solutions to businesses looking to de-risk their pension liabilities. Hold a lead role in administering Lump Sum Window Opportunities. Work directly with Retirement Plan Sponsors, Participants, Paying Agents and Actuaries. Develop project timelines and plans, and report on project results.

Oversaw 25+ associates focused on providing plan interpretation and expertise, and delivering Defined Benefit (DB) and Defined Contribution (DC) Plan Amendments and Restatements. • Reduced cycle time, improved quality and improved client experience through implementing and managing dedicated project team to deliver Plan Restatements to over 1000 clients by required IRS deadline. • Maximized team productivity through capacity planning, realigning and leveraging of resources, and measuring results at both the team and individual level. • Initiated and collaborated with business partners to create and implement an automated solution to house plan data in a central location with ability to produce Plan-At-A-Glance information.

Managed 2 teams comprised of 4 Plan Document Specialists and 5 Project Mangers/Coordinators. • Created additional operational capacity through transforming a team of Business Analysts to a Program Management Office and implementing standardized Project Reporting and tools/methodologies. • Established governance model and improved consistency, coordination and management of System Enhancements, Training, Budget Reporting, Metrics Reporting, Staffing Model Reporting, BCP/Pandemic Planning and Audit Activities across full Client Service organization. • Assured company compliance through leading the Risk Mitigation Monitoring & Tracking of Offshore Vendor and several complex regulatory initiatives (e.g. 408b2 & New Funding Notice).

Managed key strategic business initiatives along with a team of 6 Business Analysts.• Project managed on-time with no impact to customer service, over 20 system enhancements and the conversion of over 4,900 contracts and 335,000 participants from CIGNA’s Legacy to Prudential’s DB Payment System. • Reduced expenses from $231.K per yr to $68.K. by collaborating cross-functionally and with outside vendors to complete a business case and project managed a transition of DB fulfillment from an outside vendor to in-house.• Led the implementation of all regulatory changes under the Pension Protection Act for the DB Business within the IRS required timeframes which included over 20 system/process changes and accomplished through a core project team and 11 sub-teams.

Managed unit of 25 associates focused on loading data files, producing statements, updating the internet and performing plan-level benefit updates for New Business and existing clients. • Increased team’s focus on all operational deliverables via coaching and through the implementation of metrics and improving processes. • Eliminated back-logs of 800+ Data Files and 2000+ Benefit Calculations.

Provided management oversight of cross-functional unit of 18 associates in delivery of services for a mega-sized account. • Enhanced the customer experience by expanding the DC Team to include servicing of DB and NQ CIGNA Plans.• Recognized by CIGNA for strengthening the credibility of the client relationship and demonstrating exemplary commitment to excellent customer service.