Cheryll Ann O. Email & Phone Number

San Diego, California, United States

Manage escalations partnering with Account Management and internal teams to understand customer journey and overall context of escalation.Develop customer experience insights through direct interaction and internal feedback from other departments.

Las Vegas, Nevada, United States

United States

Project Manager for NetSuite Implementations

Philippines

Ncr - National Capital Region, Philippines

Develops and manages the Oracle Support relationship with a designated large account, or small number of medium accounts, throughout the engagement and to maximize the customers’ use of Support Services, .Represent the customer as a single point of contact within Oracle. Manages the contract, or delivery engagement as defined by Oracle Service Support (OSS). Develops and maintains relationships with senior management across lines of business and third parties. Plans and deploys Support activities to ensure effective delivery within agreed budgetary constraints. Advises the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assures and improves the quality of the service, and maintain accurate account information. Assists in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Ncr - National Capital Region, Philippines

Respond to customers’ inquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Logging and classifying all calls and requests for assistance in the customer relationship management system (Siebel).Filter and escalate inquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.Manage the resolution process for customers relating to data and applications for a particular product/s.Track inquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction. Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate. Recognize and escalate recurring problems, inferior processes or outdated procedures. Accept additional projects or areas of responsibility that will improve the team’s performance. Proactively contribute to the TRCS team and the achievement of its goals

Develop relationships with client personnel responsible for tax issues.Provide timely and high-quality services and work products that exceed client's expectations.Research and propose resolution to technical tax matters.Prepare complex income tax returns including consolidated and multi-state tax returns.Provide effective project management.Inspire teamwork and responsibility with team members.Use current technology and tools to enhance the effectiveness of deliverables and service.Build on technical competence by keeping up-to-date on trends, developments, and technical authorities.

RESPONSIBILITIES:To assist state hospitals in their network issues. Troubleshooting software and hardware in the hospital network.EXPERIENCES GAINED:Giving out immediate resolutions to users in the hospital and inquiries with regards to user accounts and applications. Observed and handled troubleshooting with numerous hospital network applications such as Active Directory, Citrix, VPN, Thin Clients.

Bachelor Of Science In Commerce, Marketing Manangement

Diploma Course In Human Resource And Information Technology, Human Resource In Information Technology