Cheryl Madden Email & Phone Number

Salem, Oregon, United States

The Veteran Housing Coordinator (VHC) will interact closely with landlords and clients to negotiate potential rental opportunities and to resolve housing related issues and barriers effectively. Eligible participants will include veterans (and their families) who are homeless or at-risk of homelessness. The VHC will work with each participant to develop an individualized action plan with the goal of self-sufficiency and long term housing stability. -Assess participant eligibility and gather documentation as required.-Collaborates with the Veteran Services Officer team to provide the necessary supports and advocacy to encourage positive tenancy by participants.-Coordinates with Salem Housing Authority and other partnering community programs to provide financial assistance and supports to assist participants in stabilizing their housing.-Completes participant assessments for the purpose of determining continued eligibility and participant needs and strengths.-Develops and coordinates individualized action plans.

Polk County, Oregon, United States

Assist teachers in educating children and supporting school offices.

Seattle, Washington, United States

•Assisted King County tenants and negotiated with landlords for tenants to receive Federal CARES Act Eviction Prevention Rent Assistance•Collaborated and partnered with King County DCHS (Department of Community and Human Services) and United Way of King County to assist tenants to receive rent assistance.

United States

•Assisted and maintained a caseload of college students, including students experiencing homelessness, in obtaining housing, applying to public benefits, and provide resource and referral navigation•Assisted college students in applying for public benefits including Basic Food SNAP assistance through DSHS Washington Connection, Apple Health Care Medicaid Insurance assistance through Washington Health Planfinder and Washington Health Benefit Exchange, and ORCA card transportation assistance through King County Metro and Provider One.•Collaborated with programs, community colleges and universities, nonprofits, and community organizations, programs, and resources for capacity building and resource development

United States

•Developed the Public Benefits programs and assisted college students in applying for Basic Food SNAP, health insurance, ORCA Lift, unemployment, and rent assistance programs •Assisted college students in applying for public benefits including Basic Food SNAP assistance through DSHS Washington Connection, Apple Health Care Medicaid Insurance assistance through Washington Health Planfinder and Washington Health Benefit Exchange, and ORCA card transportation assistance through King County Metro and Provider One.•Collaborated with community colleges and universities, nonprofits, and community organizations, programs, and resources for capacity building and resource development •Trained United Way of King County Benefits Hub AmeriCorps at participating community college and universities in assisting, screening, and referring college students for public benefit programs and community resource and referral navigation•Assisted and maintained a continuous caseload of 25 college students in receiving rent assistance case noting Apricot Social Solutions database•Assisted Seattle college students and negotiated with landlords for students to receive Federal CARES Act Eviction Prevention Rent Assistance

United States

•Provided quality customer service and wraparound case management services with empathy to diverse socioeconomic and ethnic college students, evaluating and determining their eligibility for programs and services, including FAFSA application assistance, scholarship navigation, rent assistance, referrals for SNAP food assistance, health care, and utility assistance for follow up and retention services to ensure student persistence, graduation, and success •Demonstrated attention to detail in verbal and written communication with individuals during e-mails, verifying student data, information, and documenting services provided to students in an online database, while maintaining FERPA guidelines about student confidentiality and sensitive information •Strengthened program contacts/connections and resources through process improvement and capacity building with collaboration and outreach to college departments and community organizations services for available services compiling resource development guides from research using Microsoft Office Suite, Mail Chimp for email newsletters, and Panopto for program video presentation, and website updates and improvements •Received a recognition award for excellence in partnerships

Federal Way, Wa

•Supported a diverse socioeconomic and ethnic student population, including engaging disengaged and low-income individuals, to overcome their barriers and challenges of education and employment in multiple programs: GED (General Education Diploma), ABE (Adult Basic Education), ESL (English as a Second Language), Literacy, and Job Readiness Training Programs •Scheduled appointments and completed more than 60 student intakes, evaluated and determined eligibility, identified needs, and explained ABE, GED, and ESL program services, requirements, policies, and regulations •Assisted and managed a caseload of more than 50 diverse socioeconomic & ethnic students ages 16 and older with case management and documented services provided with follow up and retention services to ensure student progress and completion of their education, job readiness, and employment goals •Customized individual student learning plans, study materials, resources, connecting and scheduling tutoring sessions, and tools for student retention and success •Coordinated wraparound case management services with referrals to researched programs and community resources •Recruited, interviewed, trained, and managed more than 10 program volunteers with volunteer retention •Collaborated with volunteers and students to update curriculum materials for program capacity •Answered calls, operated office equipment, data entry, verified data, maintained electronic and paper case files •Supervised up to 13 school aged children in an after school literacy program •Strengthened organization and community partnerships through outreach to businesses and networking at community events •Participated in WorkSource and various organization Professional Development trainings

Puyallup, Wa

•Supported staff in education classrooms K-12th grade with activity and curriculum preparation, operated office equipment, and corrected student assignments •Implemented curriculum of social and educational activities to children and youth in individual and small groups, including individuals with disabilities and ethnic backgrounds •Supervised the safety of children during recess and their arrival and departure and educated them on school crosswalk rules and procedures

Puyallup, Wa

•Supported day camp staff in opening and closing the summer day camp program during extended care hours •Supervised children day campers ages 5-12 in day activities including art, crafts, games, songs, skits, science exploration, outdoor activities, and field trips

Tacoma, Wa

•Greeted and directed customers to accurate merchandise to meet customer satisfaction for exceptional customer service •Operated cash register with accurate purchase transactions during customer checkout •Maintained store recovery standards according to store procedures •Supported team with store cleaning and organization

Puyallup, Wa

•Managed reception area, greeted customers, answered telephone calls, operated office machines, filed documents, and set up and cleaned up activities and classes •Implemented knowledge of community resources and provided referral information to customers •Participated in parenting education classes and joined family support specialist and community health nurse on home visits with customers •Represented family support partnerships at city council meetings and within community

Bachelors In Arts, Human Development

Related Coursework: Learning and Guidance in Early Childhood, Middle Childhood and School Age Care, Advanced Adolescence, Child Assessment.

Associates Degree, General Studies

Related Coursework: Basic S.T.A.R.S. training course, Child Development, General Psychology