Lauren Joyce Email & Phone Number

Salem, Oregon, United States

Monmouth, Oregon, United States

Our mission at PCL is to expand the horizons and enhance the quality of those we support.

• Responsible for overseeing and developing trainees through coaching, presenting of materials, and quality monitoring sessions with a focus on sales and customer resolution training
• Created and implemented Key Principle-based soft skills training and demo videos that were used throughout the organization to facilitate better connections, happier customers, and employees who were able to gain a.
• Worked closely with senior leadership to identify training opportunities within the company and reskill current advocates for more advanced customer service training, including helping to revamp and implement a totally.
• Mentored new trainers within their role and supported classes of up to 90 trainees per week in partnership with my team

• Protected Carvana’s brand by making sure that every step of the customer’s journey was exceptional, providing next-level service to customers going above and beyond to turn around the customer experience using Key.
• Performed well and behaved ethically using a wide variety of resources, creativity, outside-the-box thinking, and problem-solving skills to investigate and resolve unique, complicated, and complex situations
• Used psychology and communication skills to become a master of de-escalating tense situations and upset customers, received regular recognition in company-wide emails for performance, and contributed Legendary calls to.
• Helped boost team morale by engaging team with icebreakers, conversation starters, celebrating milestones, and planning team-building events and exercises

Phoenix, Arizona Area

• Provided care coordination to AHCCCS Medicaid members transitioning through foster care with physical and behavioral health conditions and conducted in-depth health risk assessments including psychosocial, physical.
• Advocated for patients by identifying and addressing gaps in care, and collaborated with the interdisciplinary care plan team to address care issues, specific member needs, and disease processes whether medical.

Raleigh-Durham, North Carolina Area

• Delivered individualized patient care by providing sunshine and hope to cancer patients, recording vital signs and other measurements, helping with daily hygiene and feeding
• Prepared patients, equipment and supplies for specific procedures and provided manual assistance as required
• Evaluated patients to identify issues and relay that information to my RN, provided end-of-life care, and offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
• Expert at handling difficult or traumatic situations with complete courtesy and professionalism

Tempe, Arizona

• Performed Needs Analysis to discover clients’ objectives through active listening
• Created custom solution sales packages
• Closed contracts empowered by thorough needs analysis
• Built relationships with new and existing clients as a partner by focusing on client needs and goals
• Triple Crown Achievement for Best Stats on Team, May 2017
• Consistently above 120 minutes of talk time per day

Scottsdale, Arizona

• Performed Needs Analysis to discover clients’ objectives through active listening
• Created custom solution sales packages
• Closed contracts empowered by thorough Needs Analysis
• Built relationships with new and existing clients as a partner by focusing on client needs and goals
• Talk Time >150 minutes/day
• Client Satisfaction Survey Results consistently 9.5+ of 10

Scottsdale, Arizona

• Managed a book of business consisting of several hundred merchants using Salesforce and other tools to build long-term profitable partnerships
• Partnered with merchants to form sales campaigns aimed at driving new customers to their business for growth and brand awareness
• In top 10% of contracts closed

Phoenix, Arizona Area

• Managed a personal sales pipeline for five outbound campaigns plus additional ad hoc campaigns focusing on merchant retention and growing PayPal's share of payment processing
• Analyzed past sales patterns of global merchants to position future sales proposals
• Connected with global merchants to provide consultative sales solutions
• Served as a single point of contact for each merchant
• Ranked #1 in department for contracts closed

Chandler, AZ

• Began in dispute resolution department and was promoted to business support solutions
• Served top merchant accounts while developing negotiation skills to come up with “outside the box” solutions to resolve our client concerns and escalations
• Conducted several week-long training workshops for fellow agents to improve our department’s dispute resolution procedures, at the request of leadership due to my high performance
• #1 in department for upselling the Business Debit MasterCard campaign

Phoenix, Arizona Area

• Provided front of house customer service for students and staff
• Supported fiscal department by processing journals and other records
• Performed general office tasks such as managing multiple phone lines, filing, and handling incoming mail

Yongsan-gu, Seoul, Korea

• Provided first line medical care for sick and injured soldiers
• Oversaw and maintained medical records for 200+ soldiers
• Trained and supervised junior medics in the role of field medic within a military police company
• Instructed soldiers in first aid practices that allowed them to provide basic lifesaving procedures to their fellow soldiers
• Received the highest percentage of soldiers per company to complete their vaccinations and yearly exams within our region through thorough record management and follow-up
• Awarded 2 Army Achievement Medals: one for saving a soldier’s life; the other was for completing mass immunizations for US Army soldiers stationed on the South Korean peninsula