Cheryl Matz Email & Phone Number

Resolve daily chargeback exceptions and resubmissions - pricing, contract, indirect customers.Manage compilation of quarterly wholesaler and specialty distributor Fee for Service Scorecards.Maintain monthly GPO rosters.Research and provide direction to resolve AR deductions.Process service invoices for payment.

SaaS ADOPTION/UTILIZAION• Engage with customers through regular calls, business reviews and daily needs.• Monitor and manage adoption metrics to ensure customers are utilizing GHX platform.• Create success plans for customers and document progress toward established goals and results in Gainsight and Salesforce.• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned.• Work closely… Show more SaaS ADOPTION/UTILIZAION• Engage with customers through regular calls, business reviews and daily needs.• Monitor and manage adoption metrics to ensure customers are utilizing GHX platform.• Create success plans for customers and document progress toward established goals and results in Gainsight and Salesforce.• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned.• Work closely with GHX's Product Development, Delivery, Education, Sales and Renewals teams to conduct regular training webinars and discovery calls.UP-SELL• Qualify sales opportunities to generate additional revenue. • Promote VOC for discovery of new products and service offerings driving revenue.RENEWAL• Meet Customer goals • Ensured ROI and strategic engagement. Show less

Malvern, Pa

PROJECT MANAGEMENT• Implemented AI assisted configuration project which increased Cash App Hit Rate by 25%.• Created Unclaimed Property compliance program to reduce financial risk.• Consolidated Sarbanes-Oxley controls in a high volume, commercial environment improving efficiency and reducing compliance risk.THIRD PARTY SERVICE PROVIDER (3PSP) RELATIONSHIP MANAGER• Reduced reverse logistics costs by 10%ACCOUNTS RECEIVABLE (AR) MANAGEMENT• Managed monthly… Show more PROJECT MANAGEMENT• Implemented AI assisted configuration project which increased Cash App Hit Rate by 25%.• Created Unclaimed Property compliance program to reduce financial risk.• Consolidated Sarbanes-Oxley controls in a high volume, commercial environment improving efficiency and reducing compliance risk.THIRD PARTY SERVICE PROVIDER (3PSP) RELATIONSHIP MANAGER• Reduced reverse logistics costs by 10%ACCOUNTS RECEIVABLE (AR) MANAGEMENT• Managed monthly Aging of $500MM with team of four (4) associates.• Coached team to utilize 3PL and SAP BI tools to decreased credit issuance time to under 30 days eliminating 25% of wholesaler deductions and reducing AR exposure. Show less

LAUNCH• Collaborated with Sales Representative and HCPs: Certified HCP completed online training prior to onsite training. Confirmed Patients scheduled for procedure (short shelf life of product once opened). Managed order and delivery process of just in time, hazmat product for onsite product training. • Performed beyond scope by motivating international manufacturing team and US third-party packaging partner to meet deadlines ensuring inventory… Show more LAUNCH• Collaborated with Sales Representative and HCPs: Certified HCP completed online training prior to onsite training. Confirmed Patients scheduled for procedure (short shelf life of product once opened). Managed order and delivery process of just in time, hazmat product for onsite product training. • Performed beyond scope by motivating international manufacturing team and US third-party packaging partner to meet deadlines ensuring inventory availability for on-time Launch of Varithena.3PL MANAGEMENT• Managed the strategic and tactical Customer Service & Distribution plan through the development and implementation of policies and processes for inventory, orders and product returns.ACCOUNT/RELATIONSHIP MANAGEMENT• Navigated challenges of buy and build product launched into the Physician space.• Developed robust relationships with key decision makers at Cardinal, McKesson, Optum.• Implemented Fee for Service Agreements (FFS).KPIs/Metrics• Managed 852/867 data feeds into Veeva which provided actionable sales and inventory metrics to Commercial Sales Team. Show less

Awards • Cardinal Health Supplier of the Year Award 2010, 2011, 2012.• HD Smith Partner of the Year 2011, Finalist Award 2012.Trading Partner Fee for Service Agreements• Co-architect of DSA Scorecard which optimized Trading Partner performance.• Teamed up with Nat'l Acct Directors to execute Brand & Generic Trade/Distribution strategy• Managed DSA scorecard including Inventory DOH, 852/867 data sets and Service Levels• Subject Matter Expert for Chargeback… Show more Awards • Cardinal Health Supplier of the Year Award 2010, 2011, 2012.• HD Smith Partner of the Year 2011, Finalist Award 2012.Trading Partner Fee for Service Agreements• Co-architect of DSA Scorecard which optimized Trading Partner performance.• Teamed up with Nat'l Acct Directors to execute Brand & Generic Trade/Distribution strategy• Managed DSA scorecard including Inventory DOH, 852/867 data sets and Service Levels• Subject Matter Expert for Chargeback Operations, Order to Cash and Deduction resolution• EDI liaison for business issues 3PL Management• Managed Customer Service and Distribution of 12MM units through 3 Distribution Centers for 75 products across Brand and Generic Business Units ($1.6B Revenue) with a distribution spend of 3%.• Managed day to day operations at 3PL - 3 DCs, inventory, customer service, order fulfillment & reverse logistics• SAP SD & MM Super User Show less

• Managed Wholesaler, Retail chain and GPO Supply & Pricing Agreements compliance• Responsible for RFP responses, pricing and rebate administration and contract membership eligibility in SAP

• Liased between Account Executives, Project Billing and Customers (Pharmaceutical Manufacturers) • Managed compliance of Customer PO processes to reduce DSO• Responsible for the administration of Master Service Agreements and Work Orders• Performed ad-hoc research for aging AR