Effectively managing 5 Medical Group Offices in Port Jervis, New York and Milford, Pennsylvania for Bon Secours Health System for 8 providers and approximately 21 staff.

Oversaw daily activities of front desk staff for three locations and surgical center. Quality assurance, new hires, supply requisition, data/payment entry, surgical scheduling, insurance verification/authorization, patient relations.

Oversaw daily task delegation for 16 full-time front desk associates and 4 part-time evening personnel ensuring seamless operations across shifts. Handled scheduling for non-chemotherapy appointments, generated specialized reports regarding Nortel phone system, and directed sourcing, qualification, on-boarding, and development for all front desk personnel. Conducted front desk staff performance evaluations and merit recommendations, approved payroll driving optimal front desk budget, and participated in practice monthly administrative meetings with physicians and managers. Forged and maintained solid working relationship with Billing Managers, led accurate demographic insurance data entry for billing efficiency, and liaised with oncology floor, pathology department, radiology department, medical records, and admitting. Ordered molecular testing leveraging contacts within multiple molecular labs and researched and composed detailed clinical letters of medical necessity for physician review and signature. Managed supply procurement and inventory levels, as well as, delivering key contributions to physician credentialing with affiliated hospital and assisted in updating physician CVs.Achievements:Hand selected for participation in 4, 3 day national ION LPP meetings with Practice Administrator for insight and intensive education regarding oncology business practices, chemotherapy, oncology support medication contracts for future growth prospect within practice.Bolstered seamless operations by garnering training as EMR super-user for government mandated implementation and delivered training to all front desk personnel, minimal patient flow interruption.Formally recognized with 2 awards from affiliated hospital for "Patient Service Above and Beyond".Boosted employee engagement through creation and implementation of incentive program.

Fielded and addressed incoming inquiries, scheduled all physician and lab appointments, and called-in medications orders and refills to pharmacies. Prepared written prescriptions for medications, radiology, and lab testing with accurate diagnosis codes for physician review and signature. Scheduled CAT scans, nuclear medicine studies, MRIs, echocardiogram, and skeletal surveys, as well as, obtaining pre-authorizations from insurance providers. Communicated testing preparation instructions, test results and physician recommendations to patients. Reconciled appointments with data entry ensuring capture of all non-chemotherapy related charges.Achievements:Consistently acknowledged for well above average non-clinical care satisfaction and cohesive internal team management.

Oversaw daily operations and supervised 5 full-time Radiology Department Front Desk personnel, 1 full-time evening staff employee and 1 part-time weekend employee ensuring, accurate exam scheduling, smooth patients flow and accurate paper trail for charge capture.