Cheryl Ruble Email & Phone Number

Daytona Beach, Florida Area

Responsible for sustaining relationships with existing customers. Single point of contact to ensure all complaints, service issues, requests are promptly addressed and/or escalated to Sr. Management. Escalate hardware/software resolution as reported by customers and engineers to appropriate system manufacturers. Ensure manufacturer metrics are operating.

Daytona Beach, Florida Area

Responsible for the overall direction of the Dice Maintenance Department. Single point of contact to ensure all complaints, service issues, requests are promptly addressed and/or escalated to Sr. Management. Escalate hardware/software resolution as reported by customers and engineers to appropriate system manufacturers. Ensure manufacturer metrics are.

Melbourne, Florida Area

Project Manager. Manage the implementation of projects, installations and maintenance escalation as assigned.

Project manage large installations and upgrades. Ensure site specific Service Level Agreements are met, perform quarterly account reviews. Act as single point of contact providing escalation, project coordination and maintenance support. Improve account financial performance; reduce operating costs, maintain customer satisfaction and retention.

DSM, Major Accounts, Richmond, VA (10/97 to 10/02)Primary point of contact/escalation for large PBX Customers in Central Virginia. Conduct weekly Maintenance status and monthly Executive Overview meetings. Facilitate daily maintenance and move, add or change activity for assigned accounts and personnel. Responsible for the direction and development of.

Operations Manager, NSC (5/94 to 10/95):Responsible for first line management of the nationwide, twenty-four hour, seven day a week National Service Center (NSC) and related services. Ensure that the contractual service levels and deliverables specific to each contract are monitored and met to maximize gross profit margin and ensure customer satisfaction..

Service Manager (1990-92):Coordinated the activities of seven individuals responsible for the installation and operation of customer specified telecommunications equipment. Duties applying and controlling programs, policies, and procedures concerning business telephone systems, files, records, administrative communications, etc. Maintain a maintenance.