Cheryl Toh Email & Phone Number

Focus on compliance in the messaging A2P space, voice and email. Oversee compliance for all of messaging channels (Short Code, Toll Free and 10-DLC) and manage various workflows to ensure that carrier requirements are being upheld pre and post onboarding. Operate as a main stakeholder and subject matter expert of messaging, voice, and email compliance working with cross functional teams such as Carrier Relations, Product, Legal and GTM as well as being a lead compliance expert externally with strategic partners.

Setup and grow AHS operations in Singapore. Lead high-performing team towards the achievements of individual/team goals. Ensure high work quality and optimize team efficiency through establishment of process/mechanism, careful execution and rigorous reviews. Work within Ops organization and across business teams at regional and cross regional levels to drive process improvements. Implement solutions to improve specialist engagement, seller experience, process workflow and performance metrics.

Lead Customer Success for the Rest-of-World portfolio. Manage local badged and global partner teams to achieve KPI and SLA targets in service delivery. Understand business needs and provide recommendation in entering new markets for global expansion. Value-added business partner by sharing insights through Voice Of Customer and running experiments/initiatives to influence customer conversion/retention. Drive innovation using Customer-Driven Innovation and Design-For-Delight methodologies as Innovation Catalyst.