Chester Roberts Email & Phone Number

Dundee, Gb

Scotland, United Kingdom

St Andrews, Scotland, United Kingdom

• Increased expertise of local tourist attractions, taking this information and offering tourists a comprehensive service, including offering accurate information about local area, day trip itineraries and transportation services in clear and concise ways.• Creating and maintaining relationships with external businesses, increasing business revenue through championing opportunities for marketing to third parties and training and mentoring colleagues on ticket sale procedures, growing and exceeding KPIs on ticket sales.• Mentoring colleagues on the use of IT systems within the iCentre including use of Microsoft 365 and assisting IT diagnosing of system issues within the iCentre.

Dundee, Scotland, United Kingdom

• Supplied cover to checkout team supervisors: realising daily performance goals; scheduling team member breaks for up to ten colleagues and provided extended knowledge on equipment, policy, and products.• Coached eight team members new to the front of house, delivering short familiarisation sessions for checkouts and mentoring colleagues over longer periods on self-service systems.• Consistently met key performance indicators working on Price Integrity; accomplishing time sensitive tasks with varying daily workloads; improved compliance across the store, achieved by validating pricing across the store on a regular basis to ensure currency. • Assisted customers with various queries, based in food and non-food items and troubleshooted and fixed issues with various devices and appliances while maintaining elevated levels of customer satisfaction.• Built rapport with regular customers, assessing their needs and tailoring service to match.

Bachelor Of Science - Bs, Computing

I created many projects throughout this degree programme which built on and gave me a sound foundational knowledge in many programming.

Higher National Diploma, Computer Science, B

Computung

Higher National Certificate, Computing, A