Tianshu (Chester) Shi Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Australia

Biggest Video Conferencing service, telephone conferencing, investor relation services provider in Australia in Brisbane, Sydney, Perth, and all other 11 countries. --Chorus Call

Brisbane Airport Qantas Club

• Won the employee of the month reward straight after 3 months employment• The MVP (Most Versatile Player) of the year 2012-2013 Reward• Customer Experience feedback and improvement• Produces monthly staff RAQET newsletters for Restaurant Associates and Qantas staff within Qantas Club Brisbane• Better understanding of the relationship between employer and employees

Brisbane, Australia

• Website project management• Web design with CMS such as Wordpress, Zencart, Xoops forum• System administration: Interspire Email Marketer, Domain name reseller system and WHM hosting management• Company accounts and billing management• Graphic design advise• Customer Support supervision• Promoted within six months of hire to provide executive support to Managing Director.• Consults with stakeholders from medium and small business backgrounds to advise them in tailored online marketing strategies. Managed project collaboration with stakeholders to set and measure project outcomes.• Advised clients in custom online marketing strategies designed to communicate their brand, expand clientele and retain client base.• Innovated internal project workflow which resulted in reduction of overall development time by 30% and individual development tasks by up to 60%.• Researched e-business ideas to advise clients of best conversion practices, usability considerations for their market and appropriateonline marketing methods for brand.• Established processes that effectively enabled clients to collaborate on projects and communicate design requirements. These processes allow technical team members to understand and perform better on projects often beyond the expectation of clients.• Managed two internal staff members and up to five remote contractors located in China.• Maintained, developed, updated, and enhanced content management system websites.• Trained staff in effective customer liaison strategies which allowed them to better collaborate with clients.• 2 times major re-development of Company’s main website including the design, online strategies, products, planning, and online promotion• Webinar experience: real time chat and answering questions during 1-hour webinar, customer feedback collection and analysis for improvement.

Brisbane, Australia

• Wordpress CMS Website development• Plugin customisations• Domain name and Hosting server level 1 support• Company IT infrastructure support

Brisbane, Australia

• Domain name registration (Reseller level)• Hosting maintenance and level 1 support• Web update maintenance for customers.

Post Graduate Cert In Digital Communication, Creative Industry

Bachelor Of Information Technology, Information Technology Management

Information Technology Management

Diploma Of Information Technology, Information Technology Management