Responsible for overseeing production, business operations, and effective management of customer support tasks. Operation management for live webinars, seminars, and affiliate relationships. Increased customer retention through unique discount options and interest in new product lines. Collaborated with Business Development, clients, and Marketing Team. Automated and tracked live webinars, ensuring smooth execution and managing risks. Maintained a positive team environment, providing one-on-one… Show more Responsible for overseeing production, business operations, and effective management of customer support tasks. Operation management for live webinars, seminars, and affiliate relationships. Increased customer retention through unique discount options and interest in new product lines. Collaborated with Business Development, clients, and Marketing Team. Automated and tracked live webinars, ensuring smooth execution and managing risks. Maintained a positive team environment, providing one-on-one feedback and fostering individual growth. Initiated cross-team projects to promote collaboration. Contributed to marketing strategies and advertising initiatives. Researched and updated materials for firms and partners. Conducted initial client assessments and analysis. Planned and prepared for meetings, implemented outreach programs for new business. Adhered to safety protocols, managed hiring, and streamlined customer interactions by setting various SLA levels. Show less

Responsible for overseeing production, business operations, and efficient customer support management. Operations include live webinars, seminars, and affiliate relationships. Enhanced customer retention through unique discounts and promoted interest in new product lines. Collaborated with Business Development, clients, and Marketing Team. Automated and tracked live webinars, ensuring smooth execution and managing risks. Maintained a positive team environment, providing one-on-one feedback for… Show more Responsible for overseeing production, business operations, and efficient customer support management. Operations include live webinars, seminars, and affiliate relationships. Enhanced customer retention through unique discounts and promoted interest in new product lines. Collaborated with Business Development, clients, and Marketing Team. Automated and tracked live webinars, ensuring smooth execution and managing risks. Maintained a positive team environment, providing one-on-one feedback for growth. Initiated cross-team projects to foster collaboration. Contributed to marketing strategies and advertising initiatives. Researched and updated materials for firms and partners. Conducted initial client assessments and analysis. Planned and prepared for meetings, implemented outreach programs for new business. Adhered to safety protocols, managed hiring, and streamlined customer interactions with various SLA levels. Show less

• Successfully managed events and provided comprehensive customer support. • Played a pivotal role in top-level decision-making and strategic planning, building productive relationships with key leaders and addressing personnel issues. • Collaborated in developing marketing strategies and advertising initiatives to effectively promote the facility. • Worked closely with the Business Unit Head to achieve set targets. • Cultivated and strengthened enduring client relationships. • Trained… Show more • Successfully managed events and provided comprehensive customer support. • Played a pivotal role in top-level decision-making and strategic planning, building productive relationships with key leaders and addressing personnel issues. • Collaborated in developing marketing strategies and advertising initiatives to effectively promote the facility. • Worked closely with the Business Unit Head to achieve set targets. • Cultivated and strengthened enduring client relationships. • Trained, coached, and mentored staff to ensure a seamless adoption of new programs. Show less

• Conducted webinars and provided direct query support. • Investigated and resolved customer inquiries and complaints promptly and empathetically. • Coordinated with the billing department and stakeholders to resolve issues. • Addressed product questions with current knowledge of sales and website promotions. • Delivered a high level of service to clients, maintaining and expanding relationships for future business opportunities. • Contacted stakeholders promptly upon issue identification to… Show more • Conducted webinars and provided direct query support. • Investigated and resolved customer inquiries and complaints promptly and empathetically. • Coordinated with the billing department and stakeholders to resolve issues. • Addressed product questions with current knowledge of sales and website promotions. • Delivered a high level of service to clients, maintaining and expanding relationships for future business opportunities. • Contacted stakeholders promptly upon issue identification to ensure immediate resolution before escalation. • Proactively and knowledgeably addressed problems to maintain and enhance client satisfaction. • Introduced higher standards for customer service, increasing efficiency through streamlined operations. • Employed appropriate open-ended questions to understand prospects' needs and requirements. Show less