Work Profile: Digital Transformation , Automation & Analytics, Next Gen Service Delivery & Program Management , Customer Relationship Management , Client Briefings, OI Improvement , Revenue Growth , Business Resiliency , Delivery Excellence, Innovation

Service Delivery & Account Management, Pre-Sales , Solutioning & System Integration , Program Management , Transition Management , Transformation.SIGNIFICANT ACHIEVEMENTS -• Stabilized red accounts by reducing the human errors and creating effective service improvement plans & Increased the existing resource utilization by 25 percent• Business expansion in Middle East (System Integrator) & Domestic Market (ITSM Business)• Established Consultancy & Voice practice in the IS vertical • Derived Leverage Model in implementation and achieved 30% reduction in implementation Timeline & 15-20% Increased in Gross Margin• End to End Global Data Center Engineering & Integration along with Replication/Failover over MPLS(Middle East & UK)• Implemented First Hyper-v 2012 deployment on Cisco FlexPod hardware ( UC Fabric ), which became a case study for MphasiS, Cisco & the Client in Middle East region.

Responsibilities:Service Delivery , Program Management , Data Centre & Disaster Recovery Site Operation & Management, IT Infrastructure Management, Service Improvement, Budgeting , TransitionAchievements-• Achieved ISO 27001 certification for Data centre & Disaster Recovery Site.• Conceptualized Support Services Transition Project & consolidated all support services into one RFP: Remote support monitoring from Wipro GSMC (Application Response time based SLA for IT infrastructure support using Application/Infra Monitoring Tools) – Opex Saved in tune of Approx. 1 Million P.A.• Helped organization to reduce Data Centre OPEX significantly (Approx. USD 1 Million P.A.) by consolidating the Data Centers • AD Messaging infrastructure & support services transition and Data Centre expansion. This program helped organization to reduce Operational expenses (Approx. USD 1 Million P.A.) and lower down some of the insurance product cost at competitive level. The efforts were appreciated by Senior Management & Received appreciation letter for the same.

Service Delivery & Program Management , Data Centre & Disaster Recovery Site Operation & Management, IT Infrastructure Management, Project Management, Service Improvement, Budgeting , Vendor ManagementAchievement-• Successfully Relocated DCB Bank's Disaster Recovery Site as a Project Manager with Zero disruption to the business. The efforts were appreciated by MANCO & special appreciation received from the Bank's Managing Director for smooth DR site migration & server consolidation at primary data centre location.

Responsibilities : Data Centre Operations, Infrastructure Management , Service Delivery & Core Banking Application(Finacle) Fine Tuning & MaintenanceAchievement-• Automated backend operations,entire bank reconciliation process which saved lot of men hours & expenses , helped bank to reduce the OPEX , minimize manual intervention, optimize bandwidth usage & increased branches efficiency to the great extent .

Responsibilities: Project Management , Core Banking Application Rollout , Branch Automation & Networking, ATM Rollouts, Vendor Management, Data centre OperationAchievements-• Automated backend operations, viz. reconciliation process & interest calculation which saved lot of men hours & expenses , helped banks to reduce the OPEX , minimize manual intervention, optimize bandwidth usage as well as to increase branches efficiency to the great extent . • Successfully handled Project - Implementation of Centralized Banking Solution, New ATM installation, Networking of branches across Gurgaon Region of Oriental Bank of Commerce. • Implemented the Prepaid Card system in OBC's Gurgaon Region in co-ordination with the Master Card

In-house Software application development, Application Support & maintenance

Software development /Support /maintenance/Documentation pertains to E-Commerce product