Analyze, research, and resolve cases that have been logged into case management system inquires related to payroll, onboarding, movement, Core HR, global mobility, benefits, referrals, offboarding related and escalations.Providing first level support and investigation of technological issues.Ability to prioritize and make tough choices among multiple priorities and with influencing partners to set priorities.Self-motivated with the ability to work independently and navigate ambiguity in a global team environment.Drafting and sending offer letters to employees, scheduling interviews, and presenting welcome calls for candidatesSupport system and process testingMaintain Global mobility hub & global community pages.Prepare global mobility letters as applicable for inbound and outbound moves.Updating information and troubleshooting workday and other internal tools as per employee requestExperience working with data cap, salesforce, workday, space view, Altair and Aires relocation tool, Spring CM and ADP global view.Conduct routine analysis of functional trends to identify top gaps and improvement opportunities.Handling SME roles & responsibilities.Share documented feedback on escalations and quality dips for the agentsKnowledge transfer so the team is up to date with the process.Creating SOP’s and Ad hoc projects as needed.