Chet Lester Email & Phone Number

• Initiates, processes, and assigns inspections for NCCI inspectors.
• Responds to all status and process related questions, requests for copies, and other customer inquiries directly from external customers and those escalated from Customer Service.
• Process, assign, or complete inspection correspondence. Responds to inquiries received directly from customers and customer service, logs customer and issue detail information and documents into the correspondence.
• Participates in system projects, including business requirements and testing, and other duties as assigned.
• Assists with training for new hire inspectors.

• Determines the nature of the customers’ business through interactive telephone dialogue
• Researches, determines and provides the appropriate classification code for the business
• Educates and interprets workers compensation Basic Manual rules
• Analyzes and explains Assigned Risk rules and processes to various customers
• Guides and directs customers navigating NCCI on-line tools

Pontiac, Illinois

• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products
• Responsible for research and interaction with other departments as necessary to resolve any customer issue
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials.
• Responsible for maintaining customer site equipment and inventory controls; Issue and receive equipment from customers
• Troubleshoot basic service issues and schedule on site service calls
• Receive and process customer payments, balance cash draw, and post customer adjustments

Chillicothe, Illinois

• Dispatches, via mobile radios, service technicians, installers, and other technical persons to remedy service problems.
• Compiles schedules, assigns and prints work orders.
• Operates CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates, service changes and trouble call information.
• Clears/closes tech and installer jobs; adds equipment or services to customer accounts as necessary, ensuring database accuracy, i.e. the customer account reflecting the work completed in the field.
• Assesses service call fee as required.
• Contacts customers to verify schedule date and time as necessary; reschedules missed appointments as quickly as possible at a time convenient for the customer.

Lacon, Illinois

• On-call rotation for removals of the deceased.
• Performed embalming duties and complete back room preparation of the deceased under the supervision of a Licensed Funeral Director.
• Ability to meet with families of deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided availability to families as a resource for questions and support.
• Coordinated funeral services and burials with other third party service providers such as florists, real estate personnel, musicians etc.
• Clerical work such as maintaining and updating pre-needs and deceased records, death notices and obituaries to newspapers, and preparing memorial folders.
• Familiarity with laws and policies relating to the funeral business.

Bloomington, Illinois

• Build and maintain appropriate rapport with inmates ensuring well-being and safety.
• Used verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxicated, drug usage, assaultive behavior, etc.
• Admitted prisoners to the Facility; ensured that inmates were properly booked and searched and advised prisoners of all rules and regulations.
• Secured inmates' property, properly storing and returning appropriate items upon release.
• Conducted investigations and wrote narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observations reports, etc.
• Collected bonds and prepared bank deposits.

Mortuary Science, Funeral Service And Mortuary Science, 87.51

Activities and Societies: Pi Sigma Eta, National Mortuary Honors Fraternity Member.

Forensic Science, 3.0