Chet Lester Email & Phone Number

•Initiates, processes, and assigns inspections for NCCI inspectors.•Responds to all status and process related questions, requests for copies, and other customer inquiries directly from external customers and those escalated from Customer Service.• Process, assign, or complete inspection correspondence. Responds to inquiries received directly from customers and customer service, logs customer and issue detail information and documents into the correspondence system, determines assignment to managers, appropriate staff members, or other departments. •Participates in system projects, including business requirements and testing, and other duties as assigned.•Assists with training for new hire inspectors.

•Determines the nature of the customers’ business through interactive telephone dialogue•Researches, determines and provides the appropriate classification code for the business•Educates and interprets workers compensation Basic Manual rules•Analyzes and explains Assigned Risk rules and processes to various customers•Guides and directs customers navigating NCCI on-line tools

Pontiac,Illinois

•Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products•Responsible for research and interaction with other departments as necessary to resolve any customer issue•Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services remaining knowledgeable and current on all offers, specials, and Marketing materials.•Responsible for maintaining customer site equipment and inventory controls; Issue and receive equipment from customers•Troubleshoot basic service issues and schedule on site service calls•Receive and process customer payments, balance cash draw, and post customer adjustments•Verification daily of all monies received, and posted from field personnel

Chillicothe,Illinois

•Dispatches, via mobile radios, service technicians, installers, and other technical persons to remedy service problems.•Compiles schedules, assigns and prints work orders.•Operates CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates, service changes and trouble call information.•Clears/closes tech and installer jobs; adds equipment or services to customer accounts as necessary, ensuring database accuracy, i.e. the customer account reflecting the work completed in the field.•Assesses service call fee as required.•Contacts customers to verify schedule date and time as necessary; reschedules missed appointments as quickly as possible at a time convenient for the customer.•Compiles, maintains and prepares various required operational reports, logs and files.•Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.

Lacon,Illinois

•On-call rotation for removals of the deceased.•Performed embalming duties and complete back room preparation of the deceased under the supervision of a Licensed Funeral Director.•Ability to meet with families of deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided availability to families as a resource for questions and support.•Coordinated funeral services and burials with other third party service providers such as florists, real estate personnel, musicians etc.•Clerical work such as maintaining and updating pre-needs and deceased records, death notices and obituaries to newspapers, and preparing memorial folders. •Familiarity with laws and policies relating to the funeral business.

Bloomington,Illinois

•Build and maintain appropriate rapport with inmates ensuring well-being and safety. •Used verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxicated, drug usage, assaultive behavior, etc. •Admitted prisoners to the Facility; ensured that inmates were properly booked and searched and advised prisoners of all rules and regulations. •Secured inmates' property, properly storing and returning appropriate items upon release.•Conducted investigations and wrote narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observations reports, etc. •Collected bonds and prepared bank deposits.•Dispatched and transported inmates to and from court, visitations or medical appointments, exercise area, etc.; escorted work release inmates to and from cell blocks; searched inmates upon return to Correctional Facility.•Searched the perimeter of an area by making checks on foot or by car to ensure there are no security breaches or contraband.

Mortuary Science, Funeral Service And Mortuary Science, 87.51

Activities and Societies: Pi Sigma Eta, National Mortuary Honors Fraternity Member.

Forensic Science, 3.0