Courteous and sales-minded professional proficient at answering questions and helping customers by suggesting the best coverage based on their requirements. Readily network with dealerships and realty companies to help mutual customers. Integrate efforts with multiple departments within the company to analyze and address complex issues related to customer policy and billing. Cultivate long-term customer relationships and make them feel valuable with regular birthday and holiday greetings. Contact potential customers through cold calling and create a target customer base using best practices in sales and customer relationship-building skills to explain different policy options available.Leverage consultative-sales strengths to generate $150K to $225K annually by presenting quotes to 10-20 customers on a daily basis and selling to at least 70 to 80% of those customers.Proactively communicate with customers after the sale of the policy to follow up and confirm proper coverage.Assist in initiating a claim; record basic information, document details related to the vehicle and the nature of the incident, as well as generate a case number.Contributed extensively to building a smarter, knowledgeable, and more engaged workforce by facilitating a team of 20 agents through continuous training and role-playing activities.

Maintained a positive and professional attitude toward customers while providing the right home improvement products along with the best service and value. Served as the primary point of contact between 10 to 15 customers a month and company during calls to schedule and verify appointments.Fostered genuine relationships with customers, determined requirements, aided in finding the right products, generated quotes, as well as delivered customized solutions consisting of carpet and blinds.Effectively identified wrong square footage and measurements, errors in total calculations, and materials that did not match with the product to avoid varying impacts on the overall quality of the product.Reviewed customers' window measurements as provided by the contractor; updated orders into a system, and presented information regarding purchasing of quotes.Effectively resolved customers’ issues and developed strategies for improving the overall customer experience.

Provided field service support and exceptional customer service during field visits. Executed preliminary and detailed electrical and mechanical diagnostics using up-to-date equipment and technology to detect and analyze the nature of errors before they become catastrophic. Determined flow of power in the circuit board, replaced the fuse, and fixed faulty wiring in addition to substituting defective circuit board when necessary.Fielded service calls, organized work orders, and attended to onsite electrical and mechanical service requests using guidance publications by scheduling appointments.Planned, coordinated, and executed installation and repair of electrical wiring, equipment, and fixtures according to electrical wiring diagrams and regulatory codes.Optimized the functioning of mechanical products, machinery, and equipment by troubleshooting mechanical malfunctions using accurate testing and measuring instruments.Performed oil and filter changes, oversaw tire replacement, and detected dead cells within a battery during scheduled maintenance to prevent costly equipment breakdowns.

Demonstrated a strong commitment to protecting citizens through rapid emergency response, high-visibility public safety initiatives, and diligent crime-prevention efforts. Investigated crimes, apprehended criminal offenders, and enforced state and city laws to maintain public peace and safety. Gathered fingerprints of offenders, checked them in jail, composed basic reports, and facilitated court proceedings.Prepared 10 to 15 reports per shift with accurate and complete factual information of crimes and intendants.Skillfully resolved conflict and disarming hostile situations using sound judgment under pressure while serving in Sheriff’s Office and Highway Patrol.Responded to and successfully dealt with 30-35 domestic disputes cases on a monthly basis to resolve issues in a way that minimizes harm to the disputing parties.Regulated traffic and ensured maximum operation of police system on-road using radar to identity speeding offenders and expertise in a police radio, dispatch, and communication practices.Encouraged safe driving and deterred impaired drivers from the road by submitting a request and setting up a DUI checkpoint, on a scheduled time consisting of 4 other officers.

Successfully led and delivered numerous key projects. Spearheaded a team of 60+ Marines in Iraq and stateside. Trained and guided troops and handled all recruitment activities including shortlisting and interviewing candidates. Managed budget and ensured effective quality control. Monitored cleanliness and sanitation of dining facilities and adhered to all relevant organizational policies and procedures.