Chey Cooley Email & Phone Number

Fairfax County, Virginia, United States

Served as primary point of contact for Facilities and IT teams to coordinate repairs via ticket systems Performed troubleshooting and repair for electronic systems such as AV, point of sale, and administrative computersSupervised a daily shift of up to 20 people and a combined team of up to 60 people Created new/improved existing documentation systems to better collect and organize employee management data Facilitated positive customer relations by exceeding customer service expectations Applied critical thinking and efficient problem-solving in high-pressure situationsMaintained focus on reaching daily goals while also handling incidental issues Performed audits of existing inventory and incoming shipments Handled in store cash reconciliationMaintained and ensured accuracy of shared documents used to calculate internal metrics Submitted supply orders to vendors based on forecasted need De-escalated and documented conflicts among employees and customersFormulated staff schedules based on sales-per-employee-hour goals and projections