Cheyanne Smith Email & Phone Number

• Direct a client and customer facing team repurchasing vehicles under Lemon Law for a global, multi-billion dollar company while handling millions of dollars of assets annually• Manage, coach and mentor a team of 20 associates under my direct supervision across multiple time zones, both in office and remote• Implement policies and procedures as well as monitor and audit monthly metric goals set for the team, while reviewing KPI results for each team member• Secure and process client and customers personal financial documentation and information• Daily use of de-escalation skills when handling customer and dealership complaints• Negotiate financial figures and vehicle damage with customers and dealerships on behalf of the client• Collaborate with multiple internal and external departments throughout the processing of a lemon law repurchase case

El Paso, Texas, United States

-Train staff on how to perform appropriate procedures and duties.-Handle large amounts of cash on a daily basis.-Provide exceptional customer service toward guests to ensure they return for a follow-up visit.-Practice suggestive selling in order to boost sales.-Complete "Neighborhood Expert" training, allowing me to become a shift leader.-Have an extensive knowledge of how to operate the front of house in a restaurant setting in order to be successful.

Bachelor'S Degree, Business Administration And Management, General

Graduated May 2020

Business Administration And Management, General