Plastic Surgery Triage And Clinical Staff Nurse
CurrentStaff nurse fulfilling roles of telephonic triage in a hybrid position and clinical patient assessments, ordering medical tests and developing treatment plans in plastic surgery. Comfortable with utilized technology and electronic medical record documentation, including EPIC, telephone triage, secure chat messaging and Microsoft office suite. Managed to answer over 50+ patient calls and patient messages pertaining to medical issues a day for five different providers. Implemented and led a cosmetic clinic for the department for patients who wanted Botox and Filler.Enhanced patient satisfaction rates by 75% through ‘Press Ganey’ answering patients' concerns in a timely manner and following up with patients after receiving care.Monitor and provide patient symptom management.