Cheyenne Brown Email and Phone Number

Maintained working knowledge of FNS policyDocumented all actions taken on cases in clear, concise detailTactfully conversed with client(s) in times of difficultyExamined documents to determine benefitsTrained new staff on procedures and practices to best serve clientsprocessed FNS applications and RecertificationsReviewed documentation and/or verbal accounts to determine if there was suspicious information or inconsistencies. Then reported to the appropriate parties.

Trained and supervised FNS new hiresUpdated curriculum, training material such as tests, worksheets, FNS policy manualCreated and gamified activitiesProvided refresher training to seasoned staffReviewed new hires cases for accuracy and completenessTrained staff on company systems such as OnBaseTroubleshoot problematic cases and Quality assured casesPresented State policy and programmatic changes to all staff.

Maintained working knowledge of FNS policyDocumented all actions taken on cases in clear, concise detailTactfully conversed with client(s) in times of difficultyExamined documents to determine benefitsTrained new staff on procedures and practices to best serve clientsprocessed FNS applications and RecertificationsReviewed documentation and/or verbal accounts to determine if there was suspicious information or inconsistencies. Then reported to the appropriate parties.

Answered departmental questions in r in person and over the phoneGreeted customers and maintained a clean, welcoming, organized environment

developed curriculum Supervised assistant teacherPrepared daily reports for children.Parent teacher conferences