• Perform analytical, technical and administrative work in support of Windows and Mac operating systems and specialized configuration.• Maintains and installs new and existing hardware and software.• Confer with assigned contacts to determine current and future IT requirements and provide the technical solutions to achieve those requirements.• Responsible for providing status reports, metrics, and schedules to management as required.• Schedule installations, upgrades and maintains them in accordance with established procedures and policies.• Develop and promote standard operating procedures.• Ability to apply appropriate patches and IT security related changes• Configure and manage access control, printing, and client-server applications issues.• Backup and Restore servers and files using Symantec NetBackup• Administer PGP Universal Server

• Administration of PCs and user rights and properties in Active Directory.• Facilitating and implementing the deployment of new systems for hospital and new clinic setup• Multiple system integrations, including Windows, Citrix and WYSE Thin Clients, GE PACs, Invision, and EPIC EMR• Handle department moves including disconnecting and reconnecting of PC’s and printers. • Set up all IT equipment, as needed including new clinics or hospital areas.• Assist Desktop Support if necessary. • Work on COW’s (Computer on Wheels) and deploy as they are fixed.• Determines work priorities, assigns and schedules work load.• Organizes own work assignments to contribute to smooth work flow. • Adheres to internal controls established for department.• Troubleshoot hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required• Maintain accurate and current records on repair, installation and removal of equipment; provide appropriate logging and tracking of hardware malfunctions• Maintain accurate and timely records related to IT inventory status, location and technical specifications.• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.

• Administration of PCs and user rights and properties in Active Directory.• Facilitating and implementing the deployment of new systems for hospital and new clinic setup• Multiple system integrations, including Windows, Citrix and WYSE Thin Clients, GE PACs, Invision, and EPIC EMR• Handle department moves including disconnecting and reconnecting of PC’s and printers. • Set up all IT equipment as needed including new clinics or hospital areas.• Assist Desktop Support if necessary. • Provide break/fix and troubleshoot all IT related issues as they arise. • Work on COW’s (Computer on Wheels) and deploy as they are fixed.• Determines work priorities, assigns and schedules work load.• Organizes own work assignments to contribute to smooth work flow. • Adheres to internal controls established for department.

• Built and Administered PGP Universal Servers• Provided third level support of PGP Whole Disk Encryption Software• Experience installing server racks and hardware (servers, hard drives, memory, power supplies, etc)• Evaluated system specifications, input/output processes, and working parameters for hardware/software compatibility• Developed, test, installed, and modified computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems• Designed and implemented system requirements for customers and analyzed existing systems. • Created and maintained documentation and performed audits of equipment• Worked with SQL and PSQL to perform database queries • Built virtual environments utilizing VSphere 4, Microsoft Virtualization 2007 and Microsoft Virtual Server 2005• Built Microsoft Active Directory and Microsoft Exchange Severs• Provided level 3 support for PGP Whole Disk Encryption software to mor3 than 65,000 end users including external clients.