Cheyenne Wallace Email & Phone Number

• Responsible for the entire coordination of the patient journey for over 100 patients, from patient enrollment to treatment start, clinical monitoring and follow-up.• Investigating and navigating reimbursement of specialty biologic drug coverage for patients with efficiency, attention to detail, and excellent customer service skills.• Liaising with patients, health care providers, clinic and pharmacy teams, and the client to provide program support and education and manage all aspects of the patient journey.• Collaborating with team members and leaders to optimize cross-site communication and expedite drug coverage approvals and patient treatment starts.• Reporting and monitoring adverse events (AE) and product quality complaints (PCQ).• Building and maintaining positive and trusting rapport with enrolling sites and external stakeholders.• Providing virtual training and mentorship to team members in nursing, administrative, andreimbursement roles. Created in-depth training guides on program workflows, reimbursementnavigation, and Ontario publicly-funded drug benefit programs.• Collaborating with pharmacy, clinic and third-party contractor teams across the country to seamlessly coordinate billing, medication delivery, and appointment scheduling of biologic infusions.• Proposing and implementing process improvements to improve the patient experience and exceedprogram KPI targets and client/site expectations.• Presented and facilitated Q&A session with pharmaceutical clients and senior leadership to showcase the patient journey and discuss opportunities for process improvement and cross-team partnership.

Hamilton, Ontario, Canada

• Supporting internal and external stakeholders in health equity analysis, healthy public policy development, and other systems-based strategies that aim to decrease health inequities.• Managing projects on health equity key performance indicator and strategy development.

Hamilton, Ontario, Canada

• Responsible for case management of reportable sexually transmitted and blood-borne infections, supporting the collective surveillance and monitoring of nearly 3,000 infections per year. • Working independently and within an interprofessional team in clinic settings to provide STI assessment, testing, treatment and health teaching. • Responsible for maintaining up-to-date work instructions and standards of practice according to federal and provincial STI Guidelines. • Collaborating with public health professionals to prioritize and organize case management workloads, adapt and evaluate new nursing roles, and problem solve operational challenges related COVID-19 pandemic. • Providing nursing consultation and health teaching on STI diagnostics, treatment, and management to community health professionals and the general public via phoneline services.• Providing training on program tasks and software to onboarding team members.

Hamilton, Ontario, Canada

• Initiating and completing investigations of Adverse Events Following Immunization (AEFI) for provincial vaccine safety surveillance. • Providing resources and health teaching on immunization and vaccine preventable diseases in school and community settings.• Experience in case management, clinic and phoneline services, and team lead roles. • Collaborating with community partners to ensure quality of service in clinic operations. • Providing nursing consultation on vaccine safety projects, health promotion campaigns, and media communications. • Responsible for planning and providing orientation and support for new staff in AEFI Management.

Brantford, Ontario, Canada

• Provided nursing case, consultation and counselling in emergency room setting for survivors of sexual assault and domestic violence. • Performed forensic examination, evidence collection, and documentation under Sexual Assault Nurse Examiner practice standards.• Performed initial health assessment and crisis counselling, screening and treatment for sexually transmitted and bloodborne infections (STBBI).• Provided health teaching and community resource referrals.• Trained in venipuncture, pelvic examination, injury documentation, and forensic photography.• Provided mentorship and orientation training to new staff on an on-call basis.

Hamilton, Ontario, Canada

Planning, implementing and evaluating extracurricular and volunteer programs and events.

Oakville, Ontario, Canada

• Provided compassionate patient-centred care under rehabilitation nursing practices to empower patients and families. • Trained in nursing care, assessment and documentation for stroke, surgical, and geriatric patient populations. • Worked collaboratively within an interprofessional team in a fast-paced clinical environment.