Christophe Heyman Email & Phone Number

New York, Ny, Us

Stockholm, Se

Stockholm, Se

As EVP of Operations, focused on integrating into Hexagon’s existing business systems. Managed legal/compliance, sales and services contracts, cloud infrastructure, human resources and finance. Expanded cloud service into Australia and China. Created advanced operational and customer analytics dashboards for leadership to improve decision-making. Worked closely with legal and finance leadership in other divisions within Hexagon as part of divisional business initiatives.

Stockholm, Se

As VP of Technology and Innovation, led and mentored a cross-functional development team of architects, software engineers and quality assurance engineers. Introduced an Agile development methodology. Created a dedicated Customer Support function to further improve customer satisfaction.

Cobham, Surrey, Gb

As VP of Operations, focused on continuous improvement of SaaS operations using Rackspace and AWS, expanding service beyond the US into South America and Europe. Optimized revenue recognition process and drastically improved month end close timeframes. Managed customer satisfaction though defining, tracking and improving several KPI's, resulting in a stable 70+ NPS score.Successfully opened and managed a satellite sales office in Redding, CA.In May 2017, Catavolt was acquired by Hexagon, a $5B technology provider that needed a cloud platform to enhance their industrial solutions.

Cobham, Surrey, Gb

As Director of Client Services, established a project management office and grew professional services by 70% in 15 months.Developed and implemented several key processes and procedures and put necessary software systems in place in support of those. Prepared for SOC-2 compliance and achieved certification.

New York, Ny, Us

In this role, provided leadership to one of the Software Engineering teams, focusing on XA's foundational architecture and database on IBM i, leading several modernization initiatives such as a move from DDS described database to SQL DDL and use of advanced ILE RPG concepts to improve product functionality and performance. Was the subject-matter expert within both the XA Product Development team and the company's IT group on all IBM i operating system related topics. Personal projects included the development of conversion tools for migrating existing XA installations for use with IBM OS i 6.1, and adding XA support for independent ASPs.

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As Manager of Solution Engineering, led a team of software engineers, database administrators and project managers. Pioneered the creation and use of ISO images on IBM iSeries for product packaging and distribution of the XA software suite. Worked closely with the IBM partner support team in Rochester, MN on a prototype for running a subset of the XA service components on a Linux partition on iSeries.

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As the MAPICS development group moved towards matrix-based resource management, performed a dual role as Resource Manager to build successful and cost-optimized cross-functional teams for a variety of software development projects, while also being responsible for the technical architecture of the overall product as Systems Architect.

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As Manager of Integration Architecture, led a team of Integration Engineers, Architects and DBA's for the MAPICS XA ERP suite.

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Started this 2-year international assignment at MAPICS headquarters in Atlanta, GA, USA as a Senior Software Engineer in a team that was developing MAPICS' new generation ERP software based on IBM's SanFrancisco java business component framework, with the goal to return to Europe as the subject-matter expert for EMEA. In this role, main focus was on the planning applications (master production scheduling and planning, materials and capacity requirements planning).

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Responsible for planning and execution of translation projects of MAPICS server based applications for 10 single-byte languages for multiple releases.Responsible for level 2 and level 3 support for translation issues.Successfully implemented a re-engineered process for product translation (pre- and post-engineering, packaging, mastering), substantially reducing project time and improving quality.

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Level 2 support for MAPICS software suite to EMEA customers.Specialization in Planning applications, installations/upgrades and translation related issues.Successfully simplified, rationalized and streamlined the pre-distribution, distribution and ordering process for MAPICS software in EMEA.Contributed to developing and formalizing helpdesk procedures and work instructions which lead to ISO9000 certification.

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Level 2 support for MAPICS software suite to EMEA customers.Assisted in development of localized funcionality for French version of MAPICS XA.Taught several classes to affiliates and customers both locally and abroad.Successfully performed first installations of French and French MNCS versions of MAPICS XA at customer sites in France and Switzerland.

Armonk, New York, Ny, Us

Responsible for level 2 support for MAPICS to Belgian customers. Presales support, customer education, custom code development.Installation, implementation and education on use of MAPICS suite at State University of Ghent (post-graduate program).Development, installation, implementatin of a real-time CIM demonstration at the University of Liège (MAPICS, CAD/CAM software, CNC machinery, AGVs, computer controlled production lines, etc.)

Cpim Certified, Production And Inventory Management

Burgerlijk Ingenieur (M.Sc.), Electrotechniek-Werktuigkunde (Mechanical Engineering)

Education record