Hassan Gondal Email & Phone Number

Pakistan

 Development and Maintenance: Developed new features and ensured the maintenance of existing systems to keep them up-to-date and functional. Requirement Gathering: Collaborated with business owners to gather and analyze Change Requests, ensuring a clear understanding of their needs and objectives. BI Reporting: Developed BI Reporting Dashboards and reports to meet data requirements, providing valuable insights for decision-making. Process Review: Reviewed Process Design Documents (PDDs) to validate their alignment with business owner requirements and objectives. User Acceptance Testing (UAT): Conducted thorough User Acceptance Testing (UAT) with business owners to ensure application functionality met their expectations. Technical Support: Provided technical support to address business queries, resolving issues through email and telephone communication. Issue Resolution: Identified and addressed bugs and issues related to processes, ensuring delivery timelines for new processes, change requests, and bug fixes. Liaison and Coordination: Acted as a liaison between the business and development teams, facilitating effective communication for new application development. Payment Processing: Managed the processing of payments and monitored Service Level Agreements (SLAs) to ensure timely and accurate financial transactions.

Pakistan

 CRM Development: Spearheaded CRM development projects using a tech stack that included C#, XML UI, Web Services, and Oracle Stored Procedures, ensuring seamless functionality. Data Reporting: Generated ad-hoc reports using SQL Queries to meet specific data requirements from business users, providing valuable insights. Incident Management: Led Level 3 incident management, involving Root Cause Analysis (RCA), Issue Resolution (IA), and Business Process Improvement (BPI) to maintain system stability. CRM Deployment: Orchestrated CRM deployment, overseeing server administration, code versioning, and release management processes for efficient system updates and enhancements.

Pakistan

 IBM Identity and Access Manager (IAM) Implementation: Spearheaded the implementation of IBM Identity and Access Manager, ensuring secure and efficient identity management. IAM Workflow Design: Designed authentication and authorization workflows within IAM, optimizing access control processes. Customization of IBM IAM: Executed customization of IBM IAM using a diverse tech stack, including JAVA, JSP, Servlets, Web Services, Apache Tomcat, and jQuery, tailoring the system to meet specific organizational needs. Technical Support for IBM IAM: Provided technical support for IBM IAM, addressing queries and issues to maintain system functionality and user satisfaction.

Ms (Computer Science), Computer And Information Sciences And Support Services

Bachelor Of Science (Bs), Computer Science