Chhaya Thaker Email & Phone Number

London, United Kingdom

• Lead and participated in change management projects which involved designing new processes• Organised and participated in daily ‘huddles’ to discuss urgent priorities and arrange patient care• Ensured that patients’ service level agreements were met in a timely manner to avoid internal breaches by chasing up various wards and managers • Accurately maintained and validated the Patient Administration System (PAS) database • Proactively tracked the status of multi-disciplinary teams, monitored patients and staff utilisation• Effectively liaised and communicated with internal departments to provide essential updates on ward status, patient needs and resource management • Verified patient information against multiple sources to identify data discrepancies and check for missing information • Proficiently managed high volumes of queries from multiple stakeholders including patients, multi-disciplinary teams, internal and external clinical staff regarding patient services• Successfully coordinated with the outreach teams by carefully checking records and updating patient ward admissions and discharges to allocate medical costs • Consistently supported the Resuscitation Team with all administrative duties, including the compilation of medical documents and packages for the clinical staff • Responsible for scheduling patient to nurse allocations on a daily basis and ensuring that all staffing activities were checked and accurately recorded onto the scheduling database• Liaised with external stakeholders to acquire and verify critical patient information and to ensure that data quality standards are maintained • Provided outstanding customer service by sensitively handling all queries from patients, family members and internal/external staff

London, United Kingdom

• Provided outstanding customer service to patients by maintaining a high level of confidentiality and discretion• Proficiently managed a daily volume of 30+ phone calls from patients to process appointments and general queries • Liaised with multi-disciplinary teams (doctors, nurses, health care specialists, medical representatives) across clinical sites to provide and exchange essential patient information • Actively assisted various teams by providing administrative support, including setting agendas, taking minutes and chairing committees• Discretely managed sensitive patient data using various bespoke administrative systems such as ‘LILLIE’

London, United Kingdom

• Responsible for supporting customers and medical representatives with their account queries regarding product information, orders and invoices • Devised a database and data entry form to ensure the data accuracy of patient records and treatments • Organised and setup appointments, sent letters and information packs to customers• Accurately maintained and developed databases using Microsoft Office and Sage ACT database system• Successfully researched and updated details of specialists in hospital departments and of private companies• Provided supervision and coaching to new starters and helped to actively manage my team’s workflow

London, United Kingdom

• Provided excellent customer services to parents, teachers, students and suppliers• Managed all internal and external telephone calls • Accurately maintained student database, office diaries, incoming and outgoing cash flow• Pro-actively provided administrative support to teachers and other staff members e.g. typing out projects, letters, photocopying, sending out information packs and following up enquiries

London, United Kingdom

• Provided outstanding customer service to wholesale and retail customers and suppliers • Accurately maintained customer and supplier database of various sectors using Microsoft Office.• Bookkeeping and all general office management duties• Proficiently handled all initial sales inquiries, including marketing , wholesale and retail goods• Created promotional material, designed and produced bespoke retail items• Successfully managed a retail outlet and executed all overseas and UK exhibitions• Accomplished working knowledge and understanding of import and export procedures in line with regulations

London, United Kingdom

• Meticulously catalogued, scanned and analysed patients’ medical records; organised patients’ notes for the doctors, nurses and systemised all medical reports and prescriptions

India

• Founded and established a successful business in interior decorating for homes and offices• Actively contacted and managed relationships with high-profile companies and customers in order to acquire, source and qualify new customers• Provided exceptional customer service and maintained great relationships with clients; while working on tight deadlines to ensure timely completions • Developed intricate plans and designs for commercial and residential properties as well as retail outlets • Effectively supervised and built tremendous rapport with different teams of carpenters, painters, electricians, plumbers, artwork specialists • Successfully trained new staff members and mentored design students• Efficiently handled all purchases of materials required from the building trade, saving clients’ time