Dipesh Chheda Email & Phone Number

India

Mumbai, Maharashtra, India

Enabling the insurance resellers to streamline the sales.

Mumbai, Maharashtra, India

Mumbai Area, India

• Understand & document client/prospect requirements through RFx documents, emails, and other collaterals/information gathered. Respond to RFI/RFQ/RFP.
• Work with the sales team, account managers and partners to position how product can meet customer’s needs.
• Product demonstration to prospects/clients in a way that articulates value delivery.
• Communicate the product differentiators to potential clients, set expectations and provide consultation throughout the sale cycle about product offerings.
• Create and present structured proposals/solutions independently and with innovative ideas.
• Participate in the execution of product competition analysis for internal and external customers, technical support information and product training.

Mumbai Area, India

• To understand customer’s workflow, objectives and needs taking a consultative approach recommending way to integrate LexisNexis solutions into their infrastructure to meet their needs.
• Identify and implement process improvements in Customer Engagement Model.
• Responsible for customer satisfaction with project implementations and ongoing maintenance of the relationship at the appropriate levels.
• Identify gaps and recommendations for performance improvement on behalf of the client. Grow and expand these relationships.
• Responsible for multiple account implementations, removing roadblocks, directing client questions to the appropriate parties, managing conflicting priorities amongst customers, and coordinating internal priorities.
• Support account managers, legal, new product execution, technology, operations and other commercial managers as required.

Navi Mumbai

• Consulting clients on industry best practices, customer training and managing end user expectations.
• Eliciting requirements and documenting functional designs using a variety of modelling techniques such as business processes, use cases, storyboards, wire framing etc.
• Understanding the product on a technical level and using this to create designs that work within the known constraints whilst leveraging its capabilities.
• Leading and facilitating workshops or meetings with clients.
• Working with Project Managers, Build Leads and Test Managers to deliver quality solutions.
• Establishing and maintaining requirements traceability.

Mumbai Area, India

• Responsible as Product Owner in new product development process for ‘Procure to Pay’ and ‘Contract Management’.
• Build the product roadmap by understanding business requirements and manage prioritization.
• Researching, reviewing and reporting on competitors and rival products and market trends.
• Conducting Workshops and interviews with the client for requirement gathering and analysis.
• Creating product artefacts such as: BRD, Process diagrams (As – Is/To - Be), PRD (SRS), Mind Maps, User story documents, Use Case diagrams, UML, Wireframes, Requirement Traceability Matrix.
• Interacting with the engineering team, testing team and user experience team to explain the requirement.

- Study of Customer Risk and reducing it- Enhancing Customer Relationship- Competitive of analysis of various competitors