Dipesh Chheda Email & Phone Number

India

Mumbai, Maharashtra, India

Enabling the insurance resellers to streamline the sales.

Mumbai, Maharashtra, India

Mumbai Area, India

• Understand & document client/prospect requirements through RFx documents, emails, and other collaterals/information gathered. Respond to RFI/RFQ/RFP.• Work with the sales team, account managers and partners to position how product can meet customer’s needs.• Product demonstration to prospects/clients in a way that articulates value delivery.• Communicate the product differentiators to potential clients, set expectations and provide consultation throughout the sale cycle about product offerings.• Create and present structured proposals/solutions independently and with innovative ideas.• Participate in the execution of product competition analysis for internal and external customers, technical support information and product training.• Identification of new features or modification of existing features to meet the customer needs to close deals and recommend future needs for the market.Achievements• Won clients for India and Southeast Asia region. • Achieved command over product suite and managed entire lead acquisition cycle (entire bid).• LOMA - FLMI (Level 1) and ALMI (Level 2) - Completed

Mumbai Area, India

• To understand customer’s workflow, objectives and needs taking a consultative approach recommending way to integrate LexisNexis solutions into their infrastructure to meet their needs. • Identify and implement process improvements in Customer Engagement Model.• Responsible for customer satisfaction with project implementations and ongoing maintenance of the relationship at the appropriate levels.• Identify gaps and recommendations for performance improvement on behalf of the client. Grow and expand these relationships. • Responsible for multiple account implementations, removing roadblocks, directing client questions to the appropriate parties, managing conflicting priorities amongst customers, and coordinating internal priorities.• Support account managers, legal, new product execution, technology, operations and other commercial managers as required.

Navi Mumbai

• Consulting clients on industry best practices, customer training and managing end user expectations.• Eliciting requirements and documenting functional designs using a variety of modelling techniques such as business processes, use cases, storyboards, wire framing etc.• Understanding the product on a technical level and using this to create designs that work within the known constraints whilst leveraging its capabilities. • Leading and facilitating workshops or meetings with clients.• Working with Project Managers, Build Leads and Test Managers to deliver quality solutions.• Establishing and maintaining requirements traceability.

Mumbai Area, India

• Responsible as Product Owner in new product development process for ‘Procure to Pay’ and ‘Contract Management’. • Build the product roadmap by understanding business requirements and manage prioritization.• Researching, reviewing and reporting on competitors and rival products and market trends.• Conducting Workshops and interviews with the client for requirement gathering and analysis.• Creating product artefacts such as: BRD, Process diagrams (As – Is/To - Be), PRD (SRS), Mind Maps, User story documents, Use Case diagrams, UML, Wireframes, Requirement Traceability Matrix.• Interacting with the engineering team, testing team and user experience team to explain the requirement.• Designing interfaces required for integrating P2P and Contract Management applications with third party systems• Developing Product Status Reports: Weekly/Monthly/Quarterly.• Monitor product quality through ‘Functional Testing’ for the product releases.• Product demonstrations and trainings to diverse stakeholders like Customers / Management / Sales & Marketing.Achievements• Helped the organisation to become a key differentiator in procurement technology space.•Helped to conceptualise and build first ever business app for sourcing and procurement on iPad which helps to do procurement on the move.• Four major end to end product implementations which include 2 fortune 500 companies. • Established AGILE - SCRUM process in the organisation for product development.

- Study of Customer Risk and reducing it- Enhancing Customer Relationship- Competitive of analysis of various competitors