Chi Pham Email & Phone Number

New York, Ny, Us

• Lead design for an AI legal solution, focusing on responsive desktop and mobile web interfaces for retail consumers seeking legal advice and legal professionals managing cases, while maintaining and updating design systems to ensure consistent visual and functional quality.• Lead comprehensive UX/UI redesign for HR management system, optimizing user and data efficiency, and minimizing maintenance expenses.

New York, New York, United States

• Led the end-to-end design lifecycle of an innovative AI solution for professional services, including a comprehensive desktop application alongside complementary web-based solutions and MS plugins.• Collaborated closely with cross-functional teams, including developers and business managers, to translate conceptual AI solutions into tangible and user-centric designs.• Delivered high-fidelity prototypes, wireframes, micro-interactions, and user interfaces that enhanced the overall usability and accessibility.

Portland, Oregon, United States

• Led projects on EY systems throughout the firm’s project life cycle• Maintained and created documentation to aid understanding of EY project requirements• Led resourcing calls with discipline leads

New York, New York, United States

• Data Reporting: - Performed analysis on the current state of IT system including reviewing client existing documents and procedures, holding 3 stakeholder interviews, conducting research on client technology to identify gaps and advise improvements for future state- Drafted observations of current state and comparisons to common industry standards and leading practices in a final report to be circulated to the CCO• Project Management:- Supported project management including creating weekly reports, project plans, project budget and documentations such as Statement of Work to ensure project compliance and continuity- Supported overseeing a committee of 7 to manage and maintain the engagement quality + Assisted in establishing and reviewing metric reporting tracker + Owned the Lessons Learned (LL) process to identify gaps in UW loan knowledge by creating and maintaining a LL tracker with data dictionary, and category dictionary + Contributed to remediation steps as a result of Quality Assurance fails by creating weekly and monthly error summaries, including data analysis to identify the main error themes• UX/UI Design & Front-end Development:- Designed platform interface for 2 main processes to streamline procedures and improve user experience- Created prototypes through Invision and relevant business documents to set up foundation for guidelines and main design trajectory of the application- Assisted in building the front-end of the application using Angular

Philadelphia, Pennsylvania, United States

• Utilize JavaScript, Google API, and Tableau to analyze millions of rows of data and evaluate future and existing delivery zones.• Assist Project Manager in maintaining project schedules, work breakdown structures (WBS) with Project, issue/decision logs, meeting summaries and status reports to ensure effective, ongoing communications across all team members for three Agile development projects. • Design tools, reports, charts and graphs for senior management to provide ongoing, at-a-glance summaries of project status and launch performance.

Philadelphia, Pennsylvania, United States

• Resolve functional users’ questions and problems and elevate issues to the vendor through formal bug reports.• Design user interfaces to collect and streamline data processing procedures.• Extract and transform data from the DesinyOne database to build data cleaning Excel macros, improving efficiency by 99%.• Independently lead training sessions for multiple end-user clients teaching them to be proficient in software functionality.• Develop user documentation and test scripts for user acceptance testing.• Design, develop, and leverage frameworks for 20+ pages, using HTML, CSS, and Bootstrap to improve UX and front-end efficiency.

Master Of Professional Studies, Digital Product Design

Education record

Bachelor’S Degree (Honors), Management Information Systems, General, Cum Laude

Activities and Societies: - Marketing Chair, Professional Sales Organization - Blogger, Fashion and Business Club - Director of PR.

High School, 3.91

Activities and Societies: - Dancer at Grier Dance Club - Soprano Choir MemberFull International Scholarship

Education record