Chi N. Email & Phone Number

Winnipeg, Mb, Ca

As an experienced professional in CX Solution, I have a strong background in project management, data analysis, and client relationship management. I have a proven track record of supporting the successful implementation and ongoing management of customer experience (CX) programs, resulting in increased customer satisfaction.My exceptional skills in data analysis and visualization are demonstrated through the design and creation of questionnaires, sample programming, and data processing specifications for CX programs, as well as in the development of reports and client presentations. I am dedicated to responding to client requests in a timely and effective manner, building strong relationships and demonstrating a commitment to their success.I am highly organized and capable of coordinating multiple project tasks simultaneously, delivering results with limited supervision. I place a high value on accuracy and quality, consistently exceeding expectations in client deliverables. I also understand the importance of building and maintaining professional relationships within the department and with clients, contributing to a positive team dynamic.Adherence to the company's code of business ethics, values, and leadership attributes is a top priority for me, demonstrating my commitment to ethical and responsible business practices.

Canada

As an experienced professional in the banking industry, I have a proven track record in building and maintaining long-term, profitable client relationships. My expertise in customer service and technical troubleshooting has allowed me to secure over $28 million in new customer banking relationships within a 24-month period, ranking in the top 10% of all sales representatives with a closing rate of over 35%.In this role, I demonstrated strong analytical acumen and attention to detail in identifying and resolving technical, financial, and payment-related disputes. I employed work management tools to manage customer inquiries and track progress, ensuring that all resolutions are executed with accuracy and integrity.I am an effective communicator, adept at presenting key deliverables to high-level stakeholders through various channels. I have a keen eye for detail and a knack for identifying areas of vulnerability and potential process improvements, which I share with upper management. I am fully committed to adhering to compliance routines, processes, and controls to mitigate risks related to anti-money laundering, fraud prevention, and standard banking operations, ensuring the protection of clients, stakeholders, and the bank at all times. These skills and achievements make me an ideal candidate for an IT Auditor/Senior IT Auditor role, where I can bring my expertise in customer service, technical troubleshooting, and risk mitigation to drive positive results for the organization.