• Coordinated and monitored the marketing plan execution Serena Resort, Venus Hotel & Thanh Lanh Golf Club• Managed the marketing budget of 5% of monthly revenue• Managed Facebook fan page of 26k+ followers which resulted in an average of 47% organic growth in engagement every month • Control the quality of outsourced projects• Created all sales copy

• Managed all phases of the customer lifecycle from business development, through deal closure and post-implementation of the HR solution software• Qualified and progressed new opportunities which resulted in 3 B2B contracts worth an average of $87,000 each• Prepared bilingual pitch decks, quotations, and contracts

• Greeted and assisted up to 200 guests per day• Solved guest difficulties using provided resources and communication with all departments of the park, received multiple Certifications of Compliments• Gained business insight by working in different areas of the park such as Guest Services Office, Lost and Found, Pet Check• Guided VIP tours and informative tours• Qualified to assess and issue Ride Alternative Access Pass for guests with special needs