Chia Chi Lee Email & Phone Number

Taiwan

(1) Managing Android/iOS POS apps and O2O related features- Define & research merchants persona, and build product metric map.- Prioritize features and tasks and make sure to meet business goals and merchants’ need as expected.- Partner with engineering, business, UIUX teams and write clear and concise product requirements.(2) POS Payment Integration- Integrated with Global Payment & Adyen terminals and providing multi-payment methods for TW/HK merchants. (CC, Alipay, Octopus)- Speed up and enhance the checkout process (3) Data Optimization for avoiding crash & lagging issue - Work closely with engineer team to improve Threading & Core Data Performance.- Achievement: Improve App’s crash free rate from 90.17% up to 98.17%(4) Workflow Enhancement- Tidy up PM onboarding workflow and build WIKI for product to quick catch up and know more about our product.- Tidy up APP release workflow and achieve faster fulfillment.

Taipei City, Taiwan

(1) Oracle Opera 5 Integration- Work closely with IT leader to conduct the necessary technical documentation and specifications for developers- Develop test case in Postman for API Testing, according to product feature and requirement.(2) BOKI - hotel management system for mobiles- Collaborated with stakeholder to understand business objectives.- Translated technical feature into user stories within product backlog, and prioritizing this backlog to reflect product vision and goal.- Prepare and conduct unit testing and user acceptance to deliver high-quality product for hoteliers.- Developed Go-To Market Strategy to boost awareness and visibility.- Achievement: Improving efficiency by at least 50% of operational time(3) LEMON REWARD - hotel loyalty program & rewards - Partnered with LINE and developed the exclusive rewards program for hoteliers who use our product BOKI as their booking engine. - Designed multiple reward task based on customer browsing and consumption behaviors.- Created landing page and provided marketing material to sales team- Achievement: Increase hotel membership member to 194%, and number of bookings grow to 213%. (Compared with the same period last year)

Taipei City, Taiwan

- Provide digital website solutions based on clients’ needs and vision.- Prioritized product features and tracked progress.- Created product specifications, wireframe and led development process from end to end.

Taiwan

1.Conduct market research, produce promotional materials and analyze sales data to provide insights to management team.2.Present products in ways that will strengthen company's brand and boost sales, such as advertising and product launching.3.Design and implement successful marketing campaigns.4.Build, maintain and develop relationships with strategic partners.5.Keep abreast of global market trends to develop products that meet international demands.6.Prepare sales pitch materials to promote and advertise the company’s products; provide market trends and competition status for sales team, which help them develop sales strategy.

Orlando, Florida Area

1.Created and maintained positive visual enhancement while providing exceptional guest service with 10,000 guests per week 2.Communicated directly with guests in person to solve their problems

台灣 台北市

1. Operated Facebook fan page of TravelBala to find potential customers2. Assisted in designing and writing for marketing and sales material3. Provided market research assistant4. Developed email marketing campaigns to reach our potential customers. (use MailChimp tool)

Taiwan

1. Promoted and organized tech events held by Microsoft Taiwan.2. Collaborated with students to run workshops and hackathons.

Beaumont, California, The United States

1.Provided outstanding customer services and ensure customer satisfaction2.Coordinated with housekeeping lead and ensured clean hotel rooms3.Prepared food based on health codes and quality standards

Taiwan

1. Planned a large event in school and attracted more than 200 students to participate.2. Coordinated 10 venders and event contributors including hosts and lectures.3. Designed key version and marketing material for the event.4. Successfully recruited and trained 30 volunteers as needed.

Taiwan

1. Collaborated with coworkers to create a friendly atmosphere for guests.2. Being praised by customers for more than 50 times during internship.3. Provided suitable service to meet customers' requirements.